Network Support Engineer, Level 3
Job Description: • Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff. • Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients. • Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption. • Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations. • Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting. Requirements: • 3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment. • Candidates in Pacific or Central time zones are ideal (but not required) • ️ Desired Certifications (To Hit the Ground Running): We are seeking candidates who can support their experience with industry-recognized credentials. The ideal candidate will possess a combination of the following:- CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)- CompTIA Security+, Fortinet NSE4+, SonicWall SNSA- Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102) • ️ Technical Skills- Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki)- Experience with Datto Networking (APs, switches) is a major advantage.- Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios.- Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus- Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V)- Working knowledge of Microsoft Azure and/or AWS • Professional & Soft Skills- Proven ability to work independently in a 100% remote environment- Strong communication, time management, and proactive collaboration skills- Ability to explain complex technical concepts to non‑technical users with clarity and empathy- Exceptional written and verbal communication Benefits: • Competitive salary: $85k - $95k/year • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually) • 100% remote position across all 50 states — ditch the commute and work where you’re happiest! • Comprehensive coverage: Medical, Dental, and Vision coverage • 401(k) plan with 4% company matching and immediate vesting • Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility • Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications • Monthly cell phone stipend to support your connectivity needs • Team culture: Fun events and opportunities to connect with colleagues