Nelnet Customer Service Representative - Lincoln, NE - June 2026 start date

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer. As a Customer Service Advisor, you will help customers with their student loan inquiries, providing a superior customer experience through effective communication and problem-solving skills. Responsibilities Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts Maintain and ensure integrity of data and sensitive information Work with our customers across multiple platforms simultaneously to address questions and resolve issues Utilize your developed ability to communicate effectively with both customers and your team Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy Contribute to Continuous Process Improvement Skills Must meet the location requirement: Lincoln, NE (within a 60 mile radius) Must be a United States citizen Must have resided in the United States 3 of the past 5 years Must not be delinquent or in default with any federal debt High school degree or equivalent preferred 1+ year of customer service experience and/or general office experience preferred Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts Maintain and ensure integrity of data and sensitive information Work with our customers across multiple platforms simultaneously to address questions and resolve issues Utilize your developed ability to communicate effectively with both customers and your team Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy Contribute to Continuous Process Improvement High school degree or equivalent preferred 1+ year of customer service experience and/or general office experience preferred Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired Benefits Medical Dental Vision HSA and FSA Generous earned time off 401K/student loan repayment Life insurance & AD&D insurance Employee assistance program Employee stock purchase program Tuition reimbursement Performance-based incentive pay Short- and long-term disability Robust wellness program Company Overview Nelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is