National Disability Support

Sun Life is a leading provider of health benefits in Canada, dedicated to supporting the health care needs of millions of Canadians. The role focuses on assisting clients with disability claims through document indexing, claims setup, and various administrative tasks to ensure a high-quality service experience.ResponsibilitiesIndexing of incoming Disability documents received through various channels (email, fax, web, mobile, etc.)Setup of new claims on our Disability systemsPerform various other administrative tasks such as plan member information updates, mailing of Life and Disability cheques and other letters, outreach to Plan Sponsors via phone and written correspondence to follow up for missing forms, etcEnsure a thorough review of the documents handled in order to produce a high quality work within the expected handling timeManage incoming volumes and engage in team effort to maintain service standards on a daily basis in order to meet client expectationsLook for Continuous Improvement Ideas using process excellence methodology to improve performance, quality and productivityEnsure compliance with internal policies and procedures, external regulations and information security standardsEstablish internal business relationships to facilitate execution of work and provide a seamless customer experienceSkillsAccuracy, precision and high attention to detailBe agile and able to adapt quickly to a fast-paced, high volume production environmentStrong sense of ownership and accountabilityModel great work ethic with a positive can-do attitudeDemonstrate decisiveness even in the face of ambiguityWork well within a team and independentlyCollaboration and knowledge sharing to ensure the success of the team and seize opportunities for growthExcellent organizational skillsCritical thinking, strong analytical and problem solving skillsAbility, comfort and aptitude with Microsoft Office, web-based applications, multi-screen navigation, with accurate keyboarding skillsBilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwideBenefitsComprehensive benefitsWellness programs, benefits and health incentivesPaid vacation based on experience and additional days to support family care and personal emergenciesCompany OverviewSun Life is a leading financial services organization dedicated to helping people achieve lifetime financial security and live healthier lives. It was founded in 1865, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is https://www.sunlife.com.vn/vn/.



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