MSP/IT Service Desk Support Technician

About the position Augustine Consulting is seeking a full-time Service Desk Support Technician to provide exceptional IT support to small and medium-sized business clients in Cincinnati and Dayton. The role involves troubleshooting and resolving hardware, software, and connectivity issues for various devices, while maintaining a focus on customer satisfaction and effective communication. The technician will work within a ticketing system to manage multiple issues and may participate in after-hours support as needed. Responsibilities • Provide front-line support for computers, tablets, phones, servers, and network infrastructure. • Diagnose and resolve hardware, software, and connectivity problems. • Walk users through step-by-step solutions to technical issues. • Manage multiple open issues using a ticketing system. • Coordinate resolution and communicate solutions with end users and managers. • Participate in occasional after-hours and weekend on-call support. Requirements • Bachelor's degree in Computer Science or related field, or equivalent experience. • 1 year of IT support experience preferred. • Strong organizational skills and ability to manage multiple tasks. • Excellent communication skills, both verbal and written. • Ability to diagnose and resolve issues with Windows PCs and mobile devices. • Familiarity with basic business applications, including Microsoft 365. • Basic understanding of IP network functionality and cybersecurity best practices. Nice-to-haves • Experience using a ticketing system and remote management platform. • Familiarity with networking hardware such as routers, firewalls, and switches. • Technical writing and documentation skills. Benefits • Health insurance • Dental insurance • 401(k) • Paid time off • Employee assistance program • Vision insurance • 401(k) matching • Professional development assistance • Life insurance Apply tot his job