MSP Technician

Diligex is seeking an MSP Technician to join our growing team on a full-time basis. The Technician will provide remote and onsite support for customers, focusing on desktops, applications, and user accounts while ensuring customer satisfaction. Responsibilities Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures Perform Level 1-2 technical support on our Help Desk team Perform end-user on/offboard and computer setups Monitoring and management of various client systems, company services and business support systems Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams Perform remote and onsite project work such as: client onboarding, office build outs, workstation setups and migrations Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup) Ensure the integrity and timeliness of in-house and client system backups Skills 1-2 years of experience in IT Candidates are required to live within 20 miles of the San Francisco Bay area Bachelors degree Technical certification from at least 1 major hardware/software vendors. MCP is preferred 1-2 years of experience providing outstanding customer service via phone, email, and in person in a technical support role Experience working in a hands-on IT Support environment Excellent troubleshooting methodology Excellent verbal and written skills Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment Ability to work both independently and in a team Ability to think fast, make sound decisions and multitask Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations A flexible schedule that permits working Monday-Friday 9:30AM-6:30PM as well as occasional nights and weekends for implementation work Client Operating Systems: Windows, MacOS Mobile Devices: iOS, Android Microsoft Office Microsoft Office 365 user administration Solid understanding of basic networking fundamentals (routing, NAT, DNS) Have worked for a Managed Services Provider (MSP) Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able Have your own transportation Benefits Health benefits (medical, dental, vision) Company sponsored 401k plan 15 flexible vacation days Technical training and equipment allowances Company Overview Diligex is an IT Support and Cloud Services firm based in the New York Metro area. It was founded in 2005, and is headquartered in New York, New York, USA, with a workforce of 2-10 employees. Its website is