MSP Program Specialist

OverviewOur CultureAt Jackson Healthcare, our mission — to improve the delivery of patient care and the lives of everyone we touch — is central to both doing good business and serving the greater good. Our ValuesOur mission and corporate values of Others First, Wisdom, and Growth serve as our “true north.” They guide our strategy, hiring practices, and philanthropic efforts — and are central to our culture and at the core of everything we do.Strengthen partnerships. Streamline operations. Drive success.Jackson Therapy Partners is seeking a detail-oriented and relationship-driven MSP Program Specialist to join our growing team. In this critical role, you’ll help enhance support for our Managed Service Provider (MSP) clients by optimizing supplier management and ensuring operational excellence.As the MSP Program Specialist, you’ll manage day-to-day coordination, compliance, and reporting functions—freeing up our Account Management team to focus on strategic growth and client engagement. This is an exciting opportunity to make a meaningful impact in a fast-paced, mission-driven organization that supports healthcare facilities nationwide.What You’ll DoRequisition & Data ManagementEnter and audit all open requisitions in Vendor Management Systems (VMS) to ensure accuracy and completeness.Track and report on key MSP metrics, including submittals, interview rates, offers, backouts, and total network billable performance.Supplier Relationship ManagementServe as the primary point of contact for supplier partners regarding policies, procedures, and operational support.Organize and facilitate regular supplier calls and performance reviews.Provide feedback on submittals, onboarding issues, and performance to strengthen supplier relationships.Manage onboarding of new suppliers, including tracking contracts, W-9s, COIs, training materials, and documentation.Maintain an updated supplier database, monitor credential compliance, and manage supplier coverage needs.Oversee sub-vendor credentialing and compliance to ensure clinicians meet onboarding and assignment requirements.Track and manage expiring credentials for clinicians on assignment to maintain uninterrupted coverage.Collaboration & Continuous ImprovementPartner closely with Account Managers, Credentialing, and Compliance teams to ensure smooth program operations.Attend internal and client meetings, conferences, and events as needed.Identify process improvements and contribute to the ongoing optimization of MSP operations and supplier performance.What We’re Looking ForBachelor’s degree or equivalent experience required6+ years of experience in supplier management, preferably within an MSP environmentStrong understanding of vendor management systems (VMS) and supplier operationsExcellent communication and relationship-building skillsHigh attention to detail and accuracy in documentation and reportingAbility to manage multiple priorities in a fast-paced environmentProactive, solutions-oriented, and aligned with our core values: Others First, Wisdom, and GrowthWhy You’ll Love Working at Jackson Therapy PartnersAt Jackson Therapy Partners, we believe in combining purpose with performance. You’ll be part of a collaborative, people-first culture that’s passionate about supporting clinicians and healthcare facilities nationwide—while investing in your professional growth.Here’s what we offer:Hybrid work flexibility after training and onboardingComprehensive benefits package including medical, dental, and vision coverage401(k) with company matchGenerous PTO and paid holidaysQuarterly incentives and recognition programsCareer growth opportunities within the Jackson Healthcare family of companiesVolunteer and community involvement programs that make a difference locally and nationallyA culture built on respect, teamwork, and continual improvementReady to make an impact?Join a company where operational excellence meets purpose-driven work. Apply today to become a key player in the success of our MSP program and the clinicians we serve.DisclosuresSmoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.

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