MS Dynamics CRM Project Manager - Remote

Remote Full-time
Job Title: MS Dynamics CRM Project Manager

Remote

Job Summary

We are seeking an experienced Microsoft Dynamics CRM Project Manager to lead and manage end-to-end Dynamics CRM implementations across enterprise environments. The ideal candidate will have a strong background in delivering multiple full-cycle MS Dynamics CRM implementations, managing cross-functional teams, and ensuring successful delivery aligned with business objectives.

This role requires strong stakeholder management, delivery governance, and the ability to drive CRM transformation initiatives.

Key Responsibilities
β€’ Lead end-to-end implementation of Microsoft Dynamics CRM projects from planning through deployment and post-go-live support.
β€’ Manage multiple CRM implementations and upgrades across different business units or clients.
β€’ Define project scope, timelines, budgets, and resource plans while ensuring adherence to delivery milestones.
β€’ Collaborate with business stakeholders to translate business requirements into CRM solutions.
β€’ Coordinate with functional consultants, developers, architects, and testing teams to ensure successful solution delivery.
β€’ Manage project risks, issues, and dependencies while maintaining proactive communication with leadership and stakeholders.
β€’ Ensure best practices in CRM implementation, governance, and documentation.
β€’ Drive user adoption, change management, and training initiatives.
β€’ Monitor project KPIs and provide regular status reports to leadership and steering committees.
β€’ Ensure alignment with Microsoft Dynamics 365 CRM architecture and integration standards.

Required Qualifications
β€’ Bachelor’s degree in Computer Science, Information Systems, or related field.
β€’ 8+ years of IT experience with 5+ years managing Microsoft Dynamics CRM projects.
β€’ Proven experience delivering multiple full-cycle MS Dynamics CRM / Dynamics 365 implementations.
β€’ Strong understanding of Dynamics CRM modules (Sales, Customer Service, Marketing).
β€’ Experience working with Agile and Waterfall project delivery methodologies.
β€’ Hands-on experience managing system integrations, data migration, and CRM customization projects.
β€’ Strong stakeholder engagement and leadership skills.

Preferred Qualifications
β€’ Experience with Dynamics 365 ecosystem and Power Platform (Power Apps, Power Automate, Power BI).
β€’ PMP / Prince2 / Agile certifications preferred.
β€’ Experience working in large enterprise transformation programs.
β€’ Exposure to Azure integrations and cloud-based CRM architecture.

Key Skills
β€’ Microsoft Dynamics CRM / Dynamics 365
β€’ CRM Implementation & Deployment
β€’ Project & Program Management
β€’ Stakeholder & Vendor Management
β€’ Agile / Scrum Delivery
β€’ Risk & Issue Management
β€’ CRM Integration & Data Migration

Email: Sidhartha (dot) tarala (at) techwave (dot) com

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