Motor - Hire Agent - Weekends – Amazon Store
July 15, 2025
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Department: Claims ManagementLocation: SolihullDescriptionMotor - Hire Agent Weekends15 hours per week Saturday and SundayRemote, with potential to come in for some training on weekdays, if required. Davies Group are looking to recruit a Hire Agent to work within our Vehicle Replacement Group team in Solihull. This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.What will your day look like:Process vehicle hire requests from our corporate clients on the inhouse systemwithin agreed SLA’sProcess Bookings of the hire vehicle using the companies preferred supply chain via the in-house systemProcess delivery of the hire vehicle using the companies in house systemManaging a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claimKeep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangementsProvide advice to client regarding the claim and any additional services offered by the businessComply to all technical and regulatory processes and proceduresAny other duties as commensurate under this roleKnowledge and Abilities:Previous experience in a busy administration and customer services roleProactive in solving problems and organising own workloadA quick learner with a natural ability to understand processes and technical informationA background in an insurance or credit hire business would be an advantage or desirableA good overall ability with technology including Microsoft office packagesBenefitsCareer & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible working; hybrid, work from home or join a collaborative office spaceDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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