Mortgage Administrator

Peoples Group is a trusted financial services company for innovators at the forefront of Canada’s economic future. The Mortgage Administrator provides end-to-end mortgage support by delivering professional service to broker partners while ensuring compliance and maintaining organized mortgage files. Responsibilities Deliver exceptional, professional, and courteous service to Peoples Group broker partners Maintain well-organized and complete mortgage files Verify and validate all required mortgage and client information for accuracy Review documentation for compliance with file-specific conditions and company policies, ensuring follow-ups with mortgage brokers for any outstanding requirements Apply strong pipeline management skills by conducting regular follow-ups with mortgage brokers and partners to collect outstanding documentation as outlined in the mortgage commitment Identify escalation items and collaborate with Underwriters or Managers to resolve them efficiently Prepare and send instructional packages to FNF for solicitors, along with relevant supporting documents Ensure all conditions are met and documentation is received, reviewing solicitor-prepared mortgage documents to confirm alignment with the terms of commitment and compliance with company policies and regulatory guidelines Demonstrate a commitment to delivering outstanding personalized service Build and maintain strong working relationships with Underwriters, Business Development teams, and Lawyers to facilitate the smooth and efficient closing of mortgage files Stay current on applicable mortgage underwriting policies, procedures, and products Provide timely and accurate responses to Mortgage Brokers and partners Skills 1-3 years working in mortgage administration Strong interpersonal and communication skills Ability to prioritize, multi-task, organize, and execute in a fast-paced environment Detail-orientated, with excellent organizational and follow-up skills Strong written and oral communicator Energetic works independently within the team Proficient in Microsoft Office Ability to manage risk and compliance, and demonstrate the highest standards of integrity and ethical conduct Work well in a team and have confidence dealing with people and addressing issues Sound problem-solving skills, concise attention to detail and the tenacity to complete the task properly French bilingual considered an asset Benefits A hybrid work environment, enabling you to balance your personal and professional life seamlessly. Competitive salaries, profit sharing, RRSP matching and benefits from day one. Generous paid time off to help achieve a healthy work-life balance. A strengths-based approach, ensuring we work together more effectively. A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community. Company Overview Peoples Group is a trusted financial institution for the innovators at the forefront of Canada’s economic future. It was founded in 1985, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 501-1000 employees. Its website is