Ministry Headquarters & Intake Administrator

Job Details Tennessee - Nashville, TN Full Time $20.00 - $21.50 HourlyMinistry Headquarters & Intake Administrator Are you highly organized, personable, and passionate about making a meaningful impact? Mercy Multiplied is seeking a Ministry Headquarters and Intake Administrator who will be the welcoming voice and face of our ministry. In this pivotal role, you’ll support both our front office and intake operations with professionalism, compassion, and a heart aligned with our mission. If you thrive in a fast-paced environment, excel in communication, and value faith-driven work, we’d love to hear from you! Education: Excellent interpersonal skills required. Must be able to handle multiple phone lines in a professional and courteous manner while displaying patience and compassion. Exceptional communication skills are required (written and verbal). Must be dependable and able to work alone. Intermediate experience in Microsoft Word, Excel and Outlook. Must have a thorough understanding of, and dedication to, the vision of Mercy Multiplied, along with demonstrated Christian work ethics. In the Ministry Headquarters & Intake Administrator position, you will be responsible for but not limited to the following: Ministry Headquarters Administrator Responsibilities: • Answer phones in a professional manner and direct calls to appropriate staff. • Knowledgeable concerning procedures for handling certain types of phone calls and requests. • Ensure that staff providing relief for reception duties are kept up to date on rules and procedures. • Manage the Info email account, including replying to general inquiries and forwarding other inquiries to the appropriate staff. • Receive visitors in a polite and courteous manner and notify the appropriate person or department of their arrival. Customer service is of the utmost importance. • Sign receiving slips for all deliveries (UPS, Federal Express, office supplies, etc.) when the mailroom staff is unavailable and contacts the appropriate department for pickup. • Stock supplies such as forms used in reception area, bottled water and other kitchen supplies, and notifies the Administrative Supervisor when supplies are low. • Maintain a clean and orderly workspace in the reception/lobby area, 1st floor conference room, kitchen, and break room. • Update pictures of current residents in the corporate prayer room. • Schedule all corporate and Nashville home tours. • Oversee conference room reservations, corporate vehicles reservations, staff prayer list, staff devotion schedule, and staff directory. • Respond to general inquiries received via mail. • Assist other departments as needed and complete other duties as assigned. Intake Administrator Responsibilities: • Provide administrative support for the Intake Department. • Manage the Intake email account, including replying to general inquiries and forwarding other inquiries to the appropriate staff. • Complete daily courtesy calls and emails to new applicants and schedule their inquiry call. • Complete a second courtesy call weekly for applicants who have not scheduled their inquiry call. • Schedule Getting to Know You calls as requested by Intake staff. • Respond to international applicants to refer and close their files. • Send encouragement cards by mail to applicants. • Accept ETO referrals for all residential homes. • Review requests from applicants to reapply and provides instructions for their next steps. • Upload applicants’ pictures to ETO. • Manage the texting account to correspond weekly with active applicants, respond to any general inquiries, and forward additional inquiries to the appropriate staff. • Assist the Intake Supervisor in gathering and approving paperwork for applicants who are in Step 5 of their application process. Schedule: Monday-Friday 8:00 am - 5:00 pm, optional remote day on Friday Compensation: $20 - $21.50/hour Some of the benefits you will enjoy as an employee at Mercy Multiplied include: • Health, vision, and dental benefits offered to full-time employees • Life Insurance • 401K benefits • PTO, Holidays and generous bonus days at Christmas • Business casual dress code • Work-life balance • Opportunities to exercise your faith working alongside a supportive team of believers • Attend sessions led by dynamic Bible teachers and Christian speakers and authors brought in from all over the world When submitting your application, please do not copy/paste special characters such as commas, apostrophes, and backslashes as this is incompatible with our application system and might cause errors notifications and issues with completing applications. Please manually type special characters as needed and do not copy and paste. Mercy Multiplied exists to provide opportunities for all to experience God’s unconditional love, forgiveness, and life-transforming power. Mercy’s Residential counseling Program is voluntary, biblically-based, and helps young women ages 13–32 break free from life-controlling issues and situations, including anxiety, depression, abuse, eating disorders, self-harm, addictions, unplanned pregnancy, and sex trafficking. These residential services are offered free-of-charge. The Mercy Multiplied Center for Wellness and Counseling is Mercy’s free-of-charge Outpatient counseling Program for men and women aged 13 and older. Our Outreach Services train and resource men and women to effectively support and minister to those who are hurting and struggling through workshops, videos, podcasts, discipleship teaching, and other practical resources. The staff at Mercy Multiplied is a team of talented, fun, and hardworking people across four U.S. locations who work together to serve one mission: to provide opportunities and resources for all to experience God’s unconditional love, forgiveness, and life-transforming power. Corporate & Intake Administrator All positions at Mercy Multiplied require mature Christians with a dedicated work ethic. Mercy Multiplied only hires and employs individuals who live a lifestyle conducive to Christian principles. Only qualified candidates need apply (no phone calls please). Apply tot his job