Mid Level Support Analyst
Job Description: • Join our team and make history by contributing to the development of a Global Sustain team for our client's applications. • Engage directly with the client, offering a unique opportunity to enhance your English skills daily. • Provide Level 2 (L2) service support. • Embrace new challenges and are eager to learn something new every day. • Enjoy being close to the team and demonstrate resilience and proactivity in seeking solutions. • Communicate effectively and are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don’t recur, thereby facilitating continuous operational improvement. • Interested in using GenAI in automation. Requirements: • Advanced proficiency in English; • Knowledge of ITSM / ITIL; • Understanding of databases; • Capability for incident investigation; • Proficiency in analysis and interpretation of logs; • Experience in using and creating service scripts; • Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator. • Nice to have: Knowledge in Service Now Benefits: • Premium Healthcare • Meal voucher • Maternity and Parental leaves • Mobile services subsidy • Sick pay-Life insurance • CI&T University • Colombian Holidays • Paid Vacations Apply tot his job