MID-LEVEL IT SUPPORT ANALYST (FOCUS ON DYNAMICS 365)

Join Bosch and Shape the Future. Review support tickets, triage and investigate. Apply solutions where possible, escalate to 3rd parties if needed and ensure tickets meet SLA’s. Work closely with support/functional teams in UK/Portuguese teams to ensure handovers are performed correctly.RequirementsDegree in IT, Business Administration, or similar areasExperience ideally at functional consultant and/or developer level in dynamics 365Good competence in Dynamics 365 customer service moduleAdvanced EnglishBenefitsPreventive health evaluation annualAmbulatory clinic within the locality for attendance during working hoursAnti-smoking programMental health programPhysiotherapy and pregnancy courseMedical and dental assistanceHealth insurance for certain health conditionsMedication subsidy through Funcional HealthFlexible working hours with home office policyShort Friday for administrative and hourly workers in normal shiftsParticipation in profits and results (PLR)International and national expatriation policyPrivate pension plan and loans with differentiated ratesLife insuranceOptional membership to the Bosch Club within the plantExtended maternity and adoption leave of 180 daysPaternal and adoption leave of 20 daysOn-site mealsShuttle bus (or Vale Transporte)Free parking (for those who come in person)Year-end benefits with Christmas basket and frozen turkeyToy for children under 12 years oldSchool supplies for employees and childrenSubsidies for technical courses, post-graduation, MBA, specializations, and languagesTraining and capacity-building through our corporate universityAward for years of service (from 10 years and every 5 years)Optional participation in various volunteer actions through the Robert Bosch InstituteDiscounts with partners of the club: vehicle rental, university tuition, language courses, stores, and othersEligible for people with disabilities or rehabilitationOriginally posted on Himalayas

Apply Now