Microsoft Entra ID Tier 1 System Administrator

ProSphere, a Planned Systems International (PSI) company, is seeking a Microsoft Entra ID Tier 1 System Administrator to support the inter-agency B2B collaboration team within our Enterprise Messaging, Collaboration, Authentication, and Office 365 Services Support program for the Department of Veterans Affairs (VA). The ideal candidate will demonstrate professionalism, meticulous attention to detail, and exemplary patience. Key responsibilities include providing remote administration and troubleshooting for end user challenges, as well as expertise in resolving Microsoft Entra ID B2B technical matters.RequirementsBachelor's degree8 years of additional relevant experience may be substituted for educationExperience in conducting routine system administration tasks and logging data in system admin logsExperience in troubleshooting systems and networks to include high volume/high availability systemsKnowledge on a number of debugging protocols and processesMust be able to troubleshoot problems and issues identified by customers and implement corrective actions quicklyPerformed basic administration of MS Entra ID or Active DirectoryUtilized MS Office, VPN, MS SharePoint, and Teams in daily operationsDemonstrated customer service, communication, and organizational abilitiesDiagnosed issues and delivered instructions to users with varying levels of technical knowledgeApplied troubleshooting and problem resolution skills for software-related issuesWorked with minimal supervision, delivering both technical and non-technical support to multiple usersSupported Microsoft 365, Azure AD, or SharePoint Online, or related cloud and on-premises systemsMaintained communication, documentation, and coordination skillsDeveloped, implemented, and maintained Knowledge ArticlesIdentified and mitigated program risksCommunicated in written and verbal form with clarity and brevity for government clientsBenefitsPaid leaveGroup medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insuranceFlexible spending account and health saving account options401(k) retirement plan with an employer contribution match that is immediately vestedProfessional courses, certifications, and tuition reimbursement programsOriginally posted on Himalayas

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