Mgr Customer Experience
Plans, directs, organizes, and controls the activities of customer experience personnel in the handling of customer inquiries for all contact channels both domestically and international.
Essential Functions
• Ensures data accuracy used in the analysis of customer and operating problems.
• Provides analysis of customer needs, complaints and operational performance.
• Ensures standard operating procedures accuracy and compliance for customer experience personnel.
• Perform other duties as assigned.
Minimum Education
Bachelor's Degree/equivalent.
Minimum Experience
Three (3) years related business or operational experience.
More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
Knowledge, Skills, and Abilities
Knowledge of features of service including customer service systems and ground operations.
Strong basic management, analytical, human relations, and communication skills.
Job Conditions
Nights and weekend work may be required.
Preferred Qualifications: Two (2) years’ customer service/contact experience in an automated call center environment. This position may be located anywhere within the US excluding AK, HI and US territories. Depending on your location, you may be required to work at a FedEx Campus several times per week.
Pay Transparency: Internal Pay Grade E26
Pay: External Pay Range: $6,511.62- $10,744.16
Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on March 24, 2026.
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].
Applicants have rights under Federal Employment Laws:
• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)
Apply tot his job
Apply To this Job
Essential Functions
• Ensures data accuracy used in the analysis of customer and operating problems.
• Provides analysis of customer needs, complaints and operational performance.
• Ensures standard operating procedures accuracy and compliance for customer experience personnel.
• Perform other duties as assigned.
Minimum Education
Bachelor's Degree/equivalent.
Minimum Experience
Three (3) years related business or operational experience.
More advanced degrees may offset experience requirements. A related Master’s Degree equals two (2) years experience.
Knowledge, Skills, and Abilities
Knowledge of features of service including customer service systems and ground operations.
Strong basic management, analytical, human relations, and communication skills.
Job Conditions
Nights and weekend work may be required.
Preferred Qualifications: Two (2) years’ customer service/contact experience in an automated call center environment. This position may be located anywhere within the US excluding AK, HI and US territories. Depending on your location, you may be required to work at a FedEx Campus several times per week.
Pay Transparency: Internal Pay Grade E26
Pay: External Pay Range: $6,511.62- $10,744.16
Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on March 24, 2026.
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].
Applicants have rights under Federal Employment Laws:
• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)
Apply tot his job
Apply To this Job