Mental Health Crisis Call Center Worker (Full-T...
About the position
Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time evening shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51.
Responsibilities
• Respond to mental health crisis and suicide prevention hotline calls
• Conduct risk assessments and determine appropriate interventions
• Provide emotional support, crisis counseling, and referrals
• Document services in Electronic Health Records (EHR)
• Work independently while collaborating with the crisis response team
Requirements
• 2+ years of experience in mental health, behavioral health, or crisis services
• Bachelor’s degree in human services preferred (or equivalent experience)
• Strong skills in crisis intervention, de-escalation, and multitasking
• Excellent verbal and written communication skills
• Proficiency with computers and EHR systems
• Ability to remain calm in high-pressure, emergency situations
Nice-to-haves
• Bachelor’s degree in human services preferred (or equivalent experience)
Benefits
• Health Insurance
• Employee Assistance Program (EAP)
• Wellness Program
• Professional Development Assistance
• Paid Time Off (PTO)
Northwest Connections is hiring Mental Health Crisis Workers to provide 24/7 telephone crisis support for individuals experiencing mental health emergencies. This remote, full-time evening shift role focuses on crisis intervention, suicide risk assessment, and behavioral health support in compliance with Wisconsin DHS 34 and Chapter 51.
Responsibilities
• Respond to mental health crisis and suicide prevention hotline calls
• Conduct risk assessments and determine appropriate interventions
• Provide emotional support, crisis counseling, and referrals
• Document services in Electronic Health Records (EHR)
• Work independently while collaborating with the crisis response team
Requirements
• 2+ years of experience in mental health, behavioral health, or crisis services
• Bachelor’s degree in human services preferred (or equivalent experience)
• Strong skills in crisis intervention, de-escalation, and multitasking
• Excellent verbal and written communication skills
• Proficiency with computers and EHR systems
• Ability to remain calm in high-pressure, emergency situations
Nice-to-haves
• Bachelor’s degree in human services preferred (or equivalent experience)
Benefits
• Health Insurance
• Employee Assistance Program (EAP)
• Wellness Program
• Professional Development Assistance
• Paid Time Off (PTO)