Membership Site Support Specialist

Important: This is a full-time, fully focused role. We are not open to candidates splitting time with other jobs, contracts, or commitments during business hours.About UsWe’re an established e-learning and community membership company with thousands of members. Our team is passionate about supporting our customers and we’re looking for a detail-obsessed professional to join us!About the RoleAs stated this is a full-time, remote position where you’ll work independently with excellence while staying closely aligned with our team’s mission. As our Membership Site Support Specialist, you’ll play a pivotal role in customer service, monthly course building, email marketing, and event coordination. Key ResponsibilitiesCustomer Service & Support through a ticket system.Manage member inquiries, troubleshoot issues, and ensure a seamless customer experience.Handle WooCommerce subscription management and WordPress memberships.Create and send emails (promotions, event invites, replays) via ActiveCampaign and MailChimp. We send frequent campaigns and expect precise scheduling across multiple platforms and segmented lists. Build and update courses monthly, ensuring a polished and on-brand experience.Monthly online events coordinationSchedule and support virtual events, manage presenter logistics, and post replays.Who You Are✅ Platform Proficiency – Membership sites • WooCommerce • Learning management systems • Email automation✅ Detail-Oriented Doer – You double-check everything before it goes live and take pride in accuracy. Your personal bar for what excellence looks like is high! You fully test emails being sent first to spot a broken URL, inconsistent formatting, catch anything else, and insist on fixing it.✅ Customer-Focused – You love helping people and enjoy making their experience effortless.✅ Self-Motivated & Reliable – You take remote work seriously, stay responsive (Slack, calls), and manage your time effectively during business hours.✅ Team Player – Collaborative, proactive, and excited to contribute to company growth.Requirements📌 Strong membership site operations, online subscription management, customer service best practices, email systems , and online course management.📌 Located in the U.S. , with a stable internet connection and a quiet, professional workspace.📌 Must be fully available during standard business hours (no overlapping full-time jobs).📌 Work the first two weeks at the start of January, May and September. These are black out dates for time off.Please Avoid Applying If:❌ You’re juggling another job alongside this role.❌ You lack reliable high-speed internet, a quiet workspace, or live outside the U.S.What's in it for you?Competitive paySupportive team14 Days Vacation each year6 Sick days8 Federal Holidays401kReady to Apply?If this sounds like the perfect fit, send your resume and a brief summary of:✔ Your relevant experience with membership sites, LMS, email automation and WooCommerce. Alternatively let us know similar systems you have worked with.✔ Why you’re excited about this position!We can’t wait to meet you!Please mention the word **ENTHRALL** and tag RMzguNjguMTM0LjE5NA== when applying to show you read the job post completely (#RMzguNjguMTM0LjE5NA==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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