Membership Data Specialist

AAA Washington is dedicated to providing trusted service to its members for nearly 120 years, focusing on roadside assistance, travel services, and insurance. The Membership Data Specialist will manage membership information, ensuring accuracy and integrity in the membership database, while also collaborating with teams to enhance processes and resolve issues.ResponsibilitiesProcess membership applications, renewals, payments, and record changes in a timely manner and according to policyResponsible for assisting with testing operational upgrades to ensure accuracy before being releasedAnalyze membership data and processes for issues and provide a root cause analysis, taking appropriate action to correct the issueWork with team and management to ensure policy and procedures are updatedCommunicate with customers regarding payment issuesResponsible for coordinating the billing process with vendors and internal teamsProactively identify and resolve needs and issues, collaborating with stakeholders as needed, and effectively communicate resultsPrioritize collaboration with the team to coordinate all work, ensuring tasks are aligned with team goalsAnalyze team metrics and provide insight on significant shifts/trends to leadershipGenerate periodic reports on membership trendsParticipate in regular audits of the membership database to identify and correct errors or anomaliesContributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goalsIncorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and valuesSkillsHigh School diploma or GED1+ years' experience in data entry, billing, or cash applicationProficient in MS Office system and applicationsSkilled in working in a team environmentAbility to learn new processes in a timely mannerAbility to establish and maintain cooperative working relationships and gain the trust of othersSkilled in adjusting style and approach to situations involving changing tasks, shifting priorities, and member demandsAbility to establish rapport and gain the trust of others, motivate/influence others to action that drive business impact and alignmentAbility to analyze processes and membership data for process improvementAbility to communicate clearly and professionally both verbally and in writingAbility to calculate figures to ensure balances are correctSkilled in analyzing information, problems, situations, practices, or procedures to define the problem or identify patterns, relationships, and actionable insightsSkilled in working independently, prioritizing, and following through on assignments with minimal directionAbility to notice discrepancies and inconsistencies in available informationSkilled at identifying what needs to be done and proactively completes tasks1+ years' experience in membership services industry preferred1+ years' experience in process improvementBenefitsHealth insurance (medical, vision, dental and prescription drug)Up to 22 days of Paid Time Off (PTO) in the first yearEleven paid holidays in addition to PTO401(k) with Employer MatchLife, Short-Term Disability and Long-Term Disability insuranceFlexible Spending Accounts4 Hours of Volunteer Time Off per yearOn-Demand Pay / Earned Wage AccessFree Premier RV AAA Washington MembershipTravel, Insurance, and Membership Discounts and PerksPaid, on-going training throughout your careerTHRIVE wellness programTax-advantaged commuter benefitFree parkingFinancial Literacy EducationCompany OverviewAAA offers 24-hour emergency road service, plus travel and insurance services It was founded in 1902, and is headquartered in Bellevue, Washington, USA, with a workforce of 501-1000 employees. Its website is https://wa.aaa.com/.



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