Member Services Coordinator
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Description
About the job
Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform. For more information, visit www.recurohealth.com.
POSITION SUMMARY
Member Services Coordinators are a part of Recuro’s Clinical Operations Team serve as the face of Recuro care in that they are the front line in supporting Recuro patients, members and providers with scheduling and managing their virtual consults and healthcare needs. Member Services Coordinators primarily interact with Recuro members and employers through the phone but may also communicate and coordinate through text, email, and other channels.The position is remote in Bryan, Texas. This is a temporary part-time up to 20 hours a week.
CORE RESPONSIBILITIES
Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)
Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care
Collect and document member demographics, health history, and chief complaint
Monitor the status of virtual consultations to escalate member or provider issues as well as support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and, provider outreach
Perform all tasks within scope of Recuro Health policy and procedures
PRIMARY RESPONSIBILITIES
Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leadership
Requirements
EDUCATION
High School Diploma
Some college (desired)
Certified Medical Assistant (CMA) (desired)
EXPERIENCE
Minimum 2 years Customer Service Experience
Minimum 2 years Telehealth Experience
Excellent customer service, verbal, and phone skills
Fluent in English
Flexibility with hours and available to work weekends
Knowledge of basic medical terminology
Proficiency in Microsoft Office Suite, Excel (preferred)
QUALIFICATION REQUIREMENTS
Ability to work weekends and holidays as needed
Must be able to maintain an internet speed of 30MPS or higher
Communication: Strong written and verbal skills; active listening
Teamwork: Strong interpersonal skills; ability to interact collaboratively with others
Work Standards: Great attention to detail as it relates to process and procedure, Strong organizational and time management skills
Multitasking: Must be able to handle multiple tasks at the same time without errors and mistakes in a fast-paced environment
Integrity: Shares complete and accurate information; maintains confidentiality and meets commitments
Motivation: Displays energy and enthusiasm in approaching the job; takes action to influence events; desire to grow and learn
Reliability: Takes personal responsibility for job performance; Completes work in a timely and consistent manner
Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background test. Recuro Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary Description
$23-25/hour based on skills and experience
Apply Now
Description
About the job
Recuro Health is a leading virtual-first care delivery company offering a personalized, holistic, and proactive approach to healthcare. Recuro provides seamless access to various virtual care services, including primary and urgent care, behavioral health, at-home lab testing, and genomics testing. Additionally, Recuro provides a comprehensive suite of supplemental benefits, integrated prescriptions, care management, and care navigation, all available on a unified platform. For more information, visit www.recurohealth.com.
POSITION SUMMARY
Member Services Coordinators are a part of Recuro’s Clinical Operations Team serve as the face of Recuro care in that they are the front line in supporting Recuro patients, members and providers with scheduling and managing their virtual consults and healthcare needs. Member Services Coordinators primarily interact with Recuro members and employers through the phone but may also communicate and coordinate through text, email, and other channels.The position is remote in Bryan, Texas. This is a temporary part-time up to 20 hours a week.
CORE RESPONSIBILITIES
Schedule consults and assist members and providers for all Recuro service offerings (e.g., Virtual Primary Care, Virtual Behavioral Health, Virtual Urgent Care)
Support Recuro members and patients with detailed information about their benefits and general inquiries pertaining to the coordination of their care
Collect and document member demographics, health history, and chief complaint
Monitor the status of virtual consultations to escalate member or provider issues as well as support related tasks such as troubleshooting, post-consult scheduling, pharmacy outreach, and, provider outreach
Perform all tasks within scope of Recuro Health policy and procedures
PRIMARY RESPONSIBILITIES
Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Recuro Clinical Operations Leadership
Requirements
EDUCATION
High School Diploma
Some college (desired)
Certified Medical Assistant (CMA) (desired)
EXPERIENCE
Minimum 2 years Customer Service Experience
Minimum 2 years Telehealth Experience
Excellent customer service, verbal, and phone skills
Fluent in English
Flexibility with hours and available to work weekends
Knowledge of basic medical terminology
Proficiency in Microsoft Office Suite, Excel (preferred)
QUALIFICATION REQUIREMENTS
Ability to work weekends and holidays as needed
Must be able to maintain an internet speed of 30MPS or higher
Communication: Strong written and verbal skills; active listening
Teamwork: Strong interpersonal skills; ability to interact collaboratively with others
Work Standards: Great attention to detail as it relates to process and procedure, Strong organizational and time management skills
Multitasking: Must be able to handle multiple tasks at the same time without errors and mistakes in a fast-paced environment
Integrity: Shares complete and accurate information; maintains confidentiality and meets commitments
Motivation: Displays energy and enthusiasm in approaching the job; takes action to influence events; desire to grow and learn
Reliability: Takes personal responsibility for job performance; Completes work in a timely and consistent manner
Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background test. Recuro Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary Description
$23-25/hour based on skills and experience
Apply Now