Member Service Representative (Overnight)
MEMBER SERVICES REPRESENTATIVE (OVERNIGHT)
Front Desk Associate
Part Time or Full Time, Hourly
Job Family: Club Staff
Location: 1909 E. SE Loop 323, Tyler, Tx 75701
Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.
Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. Its vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview
The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose to enrich the lives of others through the power of well-being.
Responsibilities
Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, group fitness, small group training and childcare
Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests
Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition
Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties
Required Skills & Experience
Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking
Education Requirements
High school diploma or GED required
Compensation (Hourly)
$12-14/hour + Commission
Benefits
PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and AD&D
HSA
Short-term disability
Free gym membership
Travel
No travel required
EQUAL OPPORTUNITY EMPLOYER
UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.
Experience
Required
Strong customer service orientation
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Preferred
Minimum 1 year of experience in a service-oriented position preferred
Education
Required
High School or better
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Apply Now
Front Desk Associate
Part Time or Full Time, Hourly
Job Family: Club Staff
Location: 1909 E. SE Loop 323, Tyler, Tx 75701
Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.
Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.
From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. Its vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.
Position Overview
The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose to enrich the lives of others through the power of well-being.
Responsibilities
Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, group fitness, small group training and childcare
Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests
Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition
Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties
Required Skills & Experience
Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking
Education Requirements
High school diploma or GED required
Compensation (Hourly)
$12-14/hour + Commission
Benefits
PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and AD&D
HSA
Short-term disability
Free gym membership
Travel
No travel required
EQUAL OPPORTUNITY EMPLOYER
UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.
Experience
Required
Strong customer service orientation
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Preferred
Minimum 1 year of experience in a service-oriented position preferred
Education
Required
High School or better
Behaviors
Required
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Apply Now