Member Service Representative (Call Center), Hybrid

Canvas Credit Union is dedicated to transforming financial services and providing support to their members. They are seeking a Member Service Representative to work in their Communications Center, where the role involves educating members on financial products, processing transactions, and providing ethical product solutions.ResponsibilitiesLEARN about our members and hear them and understand their situationsEDUCATE our members on the ways we can help them afford lifePROVIDE meaningful, careful, focused and ethical product solutionsPROCESS transactions like transfers and payments with courtesy and consummate professionalismPERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputesGROW with us by immersing in financial industry trends, products, services and technological advancesSHARE your knowledge on effective practices, competitive intelligence, and business opportunitiesSTAND shoulder-to-shoulder with our members and your teammates over our peaks and valleysSkillsAvailability to work any of the three shifts: 8am-6pm Monday-Friday, Saturday 9am-1pm, 7:50am-4:50pm Monday-Friday, or 8:30am-5:30pm Monday-FridayAbility to work a flexible schedule Monday thru Saturday — 40 hours per weekExperience in customer service, preferably in a financial services environmentUnderstanding of financial products and servicesComfortable and confident recommending and processing financial products like loansAbility to process transactions with courtesy and professionalismAbility to perform advanced transactions like IRAs, CDs, open accounts, wire transfers, and handle disputesStrong communication skills to educate members on financial solutionsAbility to work well with others and embrace changePassion for helping others and a desire for a career, not just a paycheckMulti-lingual capabilities to include SpanishExperience in a leadership position at the current workplaceRecognition for service excellence awardsBenefitsMedical/Dental/Vision InsurancePaid VacationPaid Sick TimePaid HolidaysPaid Wellness DayPaid Volunteer TimeFlexible Spending AccountHealth Savings AccountWorld Class 401(k) PlanTuition ReimbursementRate Discounts on Qualifying LoansMay be eligible for incentives or discretionary bonus based on resultsCompany OverviewCanvas Credit Union is an experience financial services. It was founded in 1938, and is headquartered in Englewood, Colorado, USA, with a workforce of 501-1000 employees. Its website is https://www.canvas.org/.



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