Member Service Representative (Call Center), Hybrid

Canvas Credit Union is dedicated to transforming financial services and is seeking a Member Service Representative to work in their fast-paced Communications Center. The role involves educating members about financial products, processing transactions, and providing ethical product solutions while fostering a supportive environment. Responsibilities LEARN about our members and hear them and understand their situations EDUCATE our members on the ways we can help them afford life PROVIDE meaningful, careful, focused and ethical product solutions PROCESS transactions like transfers and payments with courtesy and consummate professionalism PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes GROW with us by immersing in financial industry trends, products, services and technological advances SHARE your knowledge on effective practices, competitive intelligence, and business opportunities STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys Skills Availability to work any of the three shifts: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday; 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-Friday Comfortable and confident recommending and processing financial products like loans Understanding of financial products and services, much like a Relationship Banker or Personal Banker Ability to work well with others, even when things don't go as planned Authentic and passionate about helping others Enjoy learning and want a career, not just a paycheck Embrace change and seek new ways to serve members and the community Innovative and thrive on challenges Believe you can change the world for people and are making it happen Willingness to learn about members and understand their situations Ability to educate members on ways to help them afford life Provide meaningful, careful, focused, and ethical product solutions Process transactions like transfers and payments with courtesy and professionalism Perform advanced transactions like IRAs, CDs, open accounts, wire transfers, and handle disputes calmly Grow by immersing in financial industry trends, products, services, and technological advances Share knowledge on effective practices, competitive intelligence, and business opportunities Stand shoulder-to-shoulder with members and teammates over peaks and valleys Ability to work a flexible schedule Monday thru Saturday — 40 hours per week Use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets Manual dexterity, ability to lift files, and flex paperclips Multi-lingual capabilities to include Spanish is a plus! Benefits Medical/Dental/Vision Insurance Paid Vacation Paid Sick Time Paid Holidays Paid Wellness Day Paid Volunteer Time Flexible Spending Account Health Savings Account World Class 401(k) Plan Tuition Reimbursement Rate Discounts on Qualifying Loans May be eligible for incentives or discretionary bonus based on results Company Overview Canvas Credit Union is an experience financial services. It was founded in 1938, and is headquartered in Englewood, Colorado, USA, with a workforce of 501-1000 employees. Its website is