Member Engagement Advisor (Account Manager)
About the position
As a Member Engagement Advisor, you will be working directly with some of the most prominent corporations, directors, CEOs, and C-Suite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom, by suggesting NACD content and events. This is a highly visible role directly influencing adoption, engagement, expansion, and renewal.
Responsibilities
• Serve as the relationship manager for members throughout their journey: from onboarding, through adoption, support, expansion, and renewals.
• Develop a trusted advisor relationship with members; engages members in substantive discussions about board challenges and identifies relevant NACD solutions, including resources, events, and services.
• Collaborates with the Manager, Membership to build a targeted account strategy and member success plans.
• Monitors member usage and other content/product interactions to ensure accounts are engaged.
• Identifies trends within the business environment and specific market segments to drive utilization and tailored support.
• Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals.
• Serves as a thought leader and benefits expert in the areas of board support, corporate governance, and related NACD resources and services.
• Drive revenue growth by proactively identifying opportunities to upsell advisory services and additional products within the assigned member portfolio, ensuring alignment with member needs and organizational objectives.
• Stay apprised of market trends, new NACD products, and engagement strategies.
• Maintain CRM pipeline discipline, renewal forecasting, and upsell activities.
• Partner with Senior Account Executive(s) to provide insights and recommendations that support the development of member personas and sales strategies.
• Performs other duties as assigned.
Requirements
• An undergraduate degree is required, preferably in business, marketing, economics, finance, or another related field.
• The successful candidate will have a minimum of four years of experience with client success, account management, sales, or fundraising.
• Ability to develop strong relationships with a company’s board of directors and C-suite executives.
• Must be solutions-oriented, and comfortable with problem solving and conflict mitigation.
• Ability to develop product/content usage plans.
• Experience in drafting compelling business proposals and presentations to support client engagement and revenue growth initiatives.
• Ability to handle multiple priorities, meet deadlines, and follow-through with minimal supervision.
• Experience using AI, technology, and data to drive strategic decisions and innovative solutions.
• CRM, Salesforce, or other data management experience is preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Demonstrate a strong learning mindset and positivity.
• Clear, professional written and verbal communication.
• Must be a self-starter.
• Strong organizational, analytical, detailed planning, and project management skills.
• Ability to grasp concepts quickly and think creatively to exceed member expectations.
• Collaborative and can work in a hybrid environment.
• Strong work ethic.
Nice-to-haves
• Professional services experience or governance background is preferred.
• Public speaking experience is also a plus.
Benefits
• Medical, dental and vision
• 401(k) plan with a generous company contribution
• Generous paid time off in 2026 (annualized minimum of 20 days)
• Educational assistance
• Hybrid work environment
• Paid parental leave
Apply Now
Apply Now
As a Member Engagement Advisor, you will be working directly with some of the most prominent corporations, directors, CEOs, and C-Suite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom, by suggesting NACD content and events. This is a highly visible role directly influencing adoption, engagement, expansion, and renewal.
Responsibilities
• Serve as the relationship manager for members throughout their journey: from onboarding, through adoption, support, expansion, and renewals.
• Develop a trusted advisor relationship with members; engages members in substantive discussions about board challenges and identifies relevant NACD solutions, including resources, events, and services.
• Collaborates with the Manager, Membership to build a targeted account strategy and member success plans.
• Monitors member usage and other content/product interactions to ensure accounts are engaged.
• Identifies trends within the business environment and specific market segments to drive utilization and tailored support.
• Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals.
• Serves as a thought leader and benefits expert in the areas of board support, corporate governance, and related NACD resources and services.
• Drive revenue growth by proactively identifying opportunities to upsell advisory services and additional products within the assigned member portfolio, ensuring alignment with member needs and organizational objectives.
• Stay apprised of market trends, new NACD products, and engagement strategies.
• Maintain CRM pipeline discipline, renewal forecasting, and upsell activities.
• Partner with Senior Account Executive(s) to provide insights and recommendations that support the development of member personas and sales strategies.
• Performs other duties as assigned.
Requirements
• An undergraduate degree is required, preferably in business, marketing, economics, finance, or another related field.
• The successful candidate will have a minimum of four years of experience with client success, account management, sales, or fundraising.
• Ability to develop strong relationships with a company’s board of directors and C-suite executives.
• Must be solutions-oriented, and comfortable with problem solving and conflict mitigation.
• Ability to develop product/content usage plans.
• Experience in drafting compelling business proposals and presentations to support client engagement and revenue growth initiatives.
• Ability to handle multiple priorities, meet deadlines, and follow-through with minimal supervision.
• Experience using AI, technology, and data to drive strategic decisions and innovative solutions.
• CRM, Salesforce, or other data management experience is preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Demonstrate a strong learning mindset and positivity.
• Clear, professional written and verbal communication.
• Must be a self-starter.
• Strong organizational, analytical, detailed planning, and project management skills.
• Ability to grasp concepts quickly and think creatively to exceed member expectations.
• Collaborative and can work in a hybrid environment.
• Strong work ethic.
Nice-to-haves
• Professional services experience or governance background is preferred.
• Public speaking experience is also a plus.
Benefits
• Medical, dental and vision
• 401(k) plan with a generous company contribution
• Generous paid time off in 2026 (annualized minimum of 20 days)
• Educational assistance
• Hybrid work environment
• Paid parental leave
Apply Now
Apply Now