Member Contact Center Representative

Everwise Credit Union is seeking a Member Contact Center Representative to assist members with their financial needs. The role involves providing quality service via telephone, promoting credit union products, and maintaining member satisfaction. Responsibilities Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel Identify opportunities to promote credit union products and services to retain members and increase wallet share Utilize various computer applications to assist with member support and satisfaction Strive to provide first contact resolution and build lasting member relationships through exceptional service Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management Contribute to Unit and Corporate goals Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union Skills High School Diploma, GED or equivalent skills and abilities Basic knowledge of financial services generally acquired by one or more years working within the financial services area or minimum of two years customer service and/or call center experience Clear verbal and written communication, listening, and human relation skills Excellent phone communication skills using clear and pleasant voice Basic analytical, mathematical, organizational and decision-making skills Computer literacy skills with using Windows environment, spreadsheet and word processing software Data entry skills Ability to multi-task Able to work in a fast-paced and diverse environment Ability to sit and/or stand at a desk for extended period of time Company Overview Everwise Credit Union is a banking firm that provides savings accounts, mortgages, auto loans, and home equity loan services. It was founded in 1931, and is headquartered in South Bend, Indiana, USA, with a workforce of 501-1000 employees. Its website is