Member Communication Analyst
Description: • Responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs • Deliver the communications within the desired channel, accurately and timely as defined by the program requirements • Awareness and understanding of any applicable CMS, State or Federal guidelines • Raise issues and/or challenges for appropriate support to resolve immediately and mitigate for the future • Set-up for and quality review of changes to key program artifacts (i.e. templates, data, branding, etc.) • Coordination with both internal and external partners • Appropriate tracking and reporting of all in-flight work • Manage execution of multi-channel Member Communications, team meetings/agenda/recaps, template management, mapping, proofing, and quality control • Coordinate with internal partners and external vendors on execution of communications • Manage multiple letters of varied complexity simultaneously • Provide feedback on and suggestions for improving operational process and quality control procedures to team and management • Work within a team concept to foster relationships, address questions, gain knowledge, yet still affords autonomy to work independently on specific projects Requirements: • 2+ years quality review experience and general understanding of communication composition • Experience with Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint • Organizational/project management and time management skills • General problem solving capabilities / Pro-active identification of areas requiring improvements • Ability to prioritize and handle multiple work tasks on an on-going basis • Highly motivated and able to work with limited supervision within established guidelines • Required to work extended or alternate hours, when needed; Regular and predictable attendance Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access Apply tot his job