Member Advocacy Manager - Transforming Healthcare Through Innovative Patient Support & Leadership

Join Virta Health's Mission to Revolutionize Type 2 Diabetes and Weight-Loss Care At Virta Health, we're on a groundbreaking mission to transform the lives of millions by reversing type 2 diabetes and improving weight-loss care. With a robust backing of over $350 million from top-tier investors and partnerships with major health plans, employers, and government organizations, we're changing the healthcare landscape through technological innovation, personalized nutrition, and reimagined virtual care delivery. About the Role: Leading Our Member Advocacy Team to Excellence We're seeking a highly skilled and passionate Member Advocacy Manager to lead our team in delivering exceptional support to our current and prospective members. As a key leader, you'll be instrumental in scaling our team, optimizing processes, and ensuring a unified experience for applicants and members across various departments. Your role will be pivotal in driving our mission forward by being the voice of our members and advocating for their needs. Key Responsibilities: Manage the day-to-day performance of a diverse team of full and part-time Associates and Specialists, fostering a culture of excellence and growth. Develop, maintain, and execute training and resource development for a rapidly growing team, ensuring high-quality support and service delivery. Communicate critical business updates, team changes, and other essential information across the team, ensuring seamless transitions and minimal disruption. Scale processes and the team efficiently, identifying opportunities for automation, cost savings, and process improvements. Collaborate closely with Enrollment teams, Product partners, our Coaching organization, and other internal stakeholders to ensure a cohesive and superior applicant and member experience. Work cross-functionally to champion the member's voice and ensure the team is prepared for changes, updates, and new initiatives. 90-Day Plan: Setting You Up for Success Within your first 90 days, we expect you to: Become a subject matter expert on the Virta treatment and product, enabling you to effectively support our members and team. Familiarize yourself with internal policies, systems, tools, and procedures to assist the Member Advocacy team with escalations and inquiries. Build strong relationships within the Member Advocacy team and across the Virta organization, fostering a collaborative environment. Understand performance metrics for Member Advocacy associates and provide effective coaching to enhance their performance and growth. Plan and begin executing optimizations and workflow updates to scale the team efficiently and effectively. Must-Haves: The Qualifications We're Looking For 2+ years of experience in managing high-performing customer-facing teams, with a proven track record of success. Proficiency in using technology, digital tools, and systems, preferably including ZenDesk, JIRA, and Electronic Medical Records software. Experience working in a fast-paced, growing company, with a demonstrated ability to manage change and lead through growth periods. Experience in leading virtual trainings and creating digital resources for remote teams, ensuring seamless communication and support. A history of coaching individuals to meet established goals and metrics, with a focus on personal and professional development. Strong cross-functional working experience, with the ability to advocate for your team's resources and needs effectively. Flexibility in scheduling to support the team's needs as necessary, demonstrating a commitment to team success. Strongly Preferred: Experience working and managing teams in the digital healthcare field, bringing valuable insights and understanding. Our Values-Driven Culture: What We're Looking For in You At Virta, our company values drive our culture. You'll thrive in our environment if you: Put people first, taking care of yourself, your peers, and our patients with equal dedication. Demonstrate a strong sense of ownership, taking initiative while empowering others to do the same. Prioritize positive impact over busy work, focusing on meaningful outcomes. Work with humility, understanding that everyone brings valuable insights and contributions to the table. Appreciate transparency, promoting trust and empowerment through open access to information. Are evidence-based, prioritizing data and science in decision-making. Are willing to take calculated risks and iterate rapidly, driving innovation and growth. What We Offer: Compensation, Benefits, and Growth Opportunities Virta Health offers a competitive salary, with a compensation range of $69,000 - $81,000 for this role, based on our location-based compensation structure and commensurate with your qualifications and experience. Our benefits package is comprehensive, with more information available on our Careers page. You'll also enjoy opportunities for professional growth and development in a rapidly expanding company. Security and Privacy: Our Commitment to Confidentiality As part of your role, you may have access to sensitive patient information governed by HIPAA. We provide security and privacy training to ensure that our patients' information remains confidential and secure. Join Our Talent Community and Stay Connected If this role isn't the perfect fit, we invite you to join our Talent Community and follow us on LinkedIn to stay updated on our latest news, innovations, and opportunities. Ready to Apply? If you're passionate about transforming healthcare and leading our Member Advocacy team to new heights, we want to hear from you. Apply today and let's build a healthier future together. Apply for this job