Medicare Sales Specialist
Description: • Work defined campaigns to assist Aetna Medicare members find appropriate coverage options • Conduct compliant presentations throughout the sales process • Acquire new members on Medicare products via inbound and outbound campaigns • Learn and adapt to new approaches using defined trainings, processes, and scripting • Assess customer needs using questions and superior listening skills during sales presentations • Service existing members and handle inquiries related to product utilization and benefits • Cross-sell applicable products to existing members • Maintain high compliance with CMS and state regulations • Multitask and use computer effectively while interacting with prospects and members via phone • Participate in internal monitoring audits and coaching feedback sessions for schedule adherence, quality, selling skills and compliance • Capture relevant information in Customer Relationship Management system (CRM) • Meet sales goals, conversion rates and acquisition metrics • Maintain professionalism and compliance; ensure acquisition thresholds for retention, cancellations, and rapid disenrollment • Adhere to call center quality audit programs and drive high member satisfaction • Maintain expert-level understanding of products, services, MAPD/DSNP offerings Requirements: • 1 to 2 years demonstrated sales experience • Active Health insurance license or willingness to obtain • Ability to obtain release, if contracted with another firm/carrier (if applicable) • Ability to pass, on an annual basis: AHIP Continued Education (CE’s), Product Certification, Security and Compliance Client/Carrier Certifications, Any required CMS Certifications • Active use of computer for carrying out daily job activities • Ability to multi-task while talking on the phone • Excellent communication and listening skills • Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers • Adaptable to fast-paced, high pressure, achievement-oriented environment • Proficient computer skills and knowledge of Microsoft Office • Preferred: 1 to 2 years Medicare sales experience • Preferred: Medicare call center experience • Education: High school diploma or GED (Bachelors preferred) Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Other benefits depending on eligibility Apply tot his job