Medicare Member Advocate
About the position Responsibilities • Taking the lead - our advocates take ownership of members' issues, relieving members' stress while guiding them to a quick and easy resolution. • Identifying future problems - not only do our advocates solve the current member concern but they actively identify and solve any complications the member may encounter after their first interaction. • Sharing insights with peers and management - our positive team culture relies on open communication to continuously improve how our work gets done. • Show compassion - our advocates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help. • Having fun! - our work is important, but we don't take ourselves too seriously. We love helping others and have a fun community dedicated to doing so! Requirements • High school diploma or equivalent required • 6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person • Strong verbal and written communication skills • Quality and service-oriented demeanor • Effective listening and organizational skills • Demonstrate sound decision-making • Self-motivation, initiative, ability to handle multiple priorities and meet strict deadlines • Proficient computer skills (E.g., Microsoft Word, email management, Internet use, etc.) • Strong navigational skills with multiple systems and current knowledge of technology • Personal commitment to high quality performance through integrity, accountability, compassion, and teamwork • Ability to provide customer service designed to meet the customer's needs, showing empathy and the ability to apply Nice-to-haves • Experience in fast-paced contact center environment highly preferred • Proficient in keyboarding and ability to type • BS/BA degree preferred or equivalent work experience • 2-3 years customer service experience Benefits • Flexible remote working solutions • Recognition and rewards for high performance and improvement • Internal career pathing with individual mentorship, networking and events • Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues • Best in class health, wellness, and 401(k) retirement benefits among many others! • Paid holidays, vacation, personal, and wellness time • Paid volunteer and service opportunities • Tuition reimbursement Apply tot his job