Medical Operations Manager – Regulatory & Escalations
Job Description:
• Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies
• Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation
• Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction
• Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders
• Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery
• Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR
• Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards
• Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution
Requirements:
• 5+ years of experience in medical operations, clinical operations, regulatory operations, or telehealth environments
• Bachelor’s degree in Healthcare Administration, Business, or related field, Master’s degree a plus
• Strong working knowledge of HIPAA, DEA regulations, state licensure requirements, PDMP, and telehealth compliance frameworks, mental health experience preferred
• Proven ability to investigate issues, synthesize facts, and recommend clear resolutions independently
• Experience supervising and managing support teams, including offshore or overseas staff, with HR partnership
• Highly organized, detail-oriented, and comfortable managing multiple concurrent issues in a fast-paced environment
• Familiarity with EHR and CRM platforms and telehealth operational tools
Benefits:
• Coverage and On-Call Support
• Health insurance
• Professional development opportunities
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• Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies
• Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation
• Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction
• Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders
• Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery
• Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR
• Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards
• Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution
Requirements:
• 5+ years of experience in medical operations, clinical operations, regulatory operations, or telehealth environments
• Bachelor’s degree in Healthcare Administration, Business, or related field, Master’s degree a plus
• Strong working knowledge of HIPAA, DEA regulations, state licensure requirements, PDMP, and telehealth compliance frameworks, mental health experience preferred
• Proven ability to investigate issues, synthesize facts, and recommend clear resolutions independently
• Experience supervising and managing support teams, including offshore or overseas staff, with HR partnership
• Highly organized, detail-oriented, and comfortable managing multiple concurrent issues in a fast-paced environment
• Familiarity with EHR and CRM platforms and telehealth operational tools
Benefits:
• Coverage and On-Call Support
• Health insurance
• Professional development opportunities
Apply tot his job
Apply To this Job