Medical Management Project Administrator Support (REMOTE IN TEXAS ONLY)

Sendero Health Plan seeks a dedicated Medical Management Project Administrative Coordinator to support our Transportation Program. This position plays a key role in ensuring members' transportation needs are met efficiently and effectively, enhancing their access to healthcare services. Essential Functions • Assist members by scheduling transportation to and from healthcare appointments. • Arrange appropriate transportation types based on member needs, including ambulance, assisted pickup, doorto-door service, or drop-off. • Coordinate transportation for visits to hospital, clinics, pharmacy, dialysis centers, and other healthcare facilities. • Schedule and confirm pickup locations, return rides, and appointment details. • Make phone calls to members to discuss transportation requirements and confirm arrangements. • Provider clear and empathetic communication to ensure member satisfaction. • Document transportation schedules and maintain accurate records using electronic medical records (EMR) and other systems. • Utilize Microsoft Office Suite for scheduling, reporting, and data tracking. • Handle incoming calls, emails, and faxes related to transportation inquiries. • Collaborate with team members to address member transportation concerns promptly and efficiently. • Adhere to Sendero Health Plan policies and maintain confidentiality in all member interactions. Knowledge, Skills and Abilities • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.). • Strong verbal communication and interpersonal skills. • Ability to type and efficiently use a computer, phone, fax, and electronic medical record (EMR) systems. • Strong time management skills Minimum Education High School Diploma Preffered Experience • 1 year Previous Health Plan experience in an administrative or customer service role • 1 year Familiarity with scheduling and coordination is a plus. Apply tot his job