Medical Coding Service Customer Liaison

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Overview: The Medical Coding Customer Liaison Senior Associate will serve as a vital link between our clients and internal teams, ensuring seamless communication and collaboration to achieve Medical Coding service goals and results. This role requires a seasoned certified coder with a strong background in project management and client engagement. The ideal candidate will exemplify exceptional interpersonal skills, issue management, critical thinking abilities, and a commitment to delivering high-quality, customer centric service. Essential Functions (Duties and Responsibilities): 60% Coding Subject Matter Expert & Client Engagement: • Act as the primary point of contact for post-live strategic clients regarding medical coding inquiries, concerns, and engagement needs ensuring their needs are met and expectations are exceeded. • Leverage critical thinking and problem-solving skills to address client concerns and coding challenges, providing innovative solutions and recommendations. • Provide guidance to clients on coding processes, guidelines, and best practices, fostering a strong understanding of coding requirements to enable successful outcomes on our service. • Maintain accurate records of client interactions, project progress, and coding outcomes, ensuring compliance with regulatory standards and internal policies. • Build and maintain strong relationships with clients, understanding their unique needs and providing tailored support. 30% Project Management & Stakeholder Collaboration: • Lead and manage multiple customer projects simultaneously, coordinating with cross-functional teams to ensure timely and successful delivery of coding audits, corrections and successful service outcomes. • Provide feedback and guidance to internal coding teams and customers to enhance accuracy and efficiency of coding processes and drive successful client outcomes. 10% Data Analysis & Presentation • Analyze reports on coding performance and client feedback to identify trends and areas for improvement. • Present findings and recommendations to management, customers and stakeholders to drive strategic decisions and improvement. Education & Experience • Certified Professional Coder (CPC) or equivalent certification required. • 3-5 years of Medical Coding experience • Client Service experience • Experience working with cross-functional groups and teams to achieve common goals • Experience communicating with stakeholders Knowledge and Skills: • Strong project management skills with the ability to prioritize tasks and manage time effectively. • Excellent interpersonal and relationship-building skills, with a focus on client satisfaction. • Ability to work independently and as part of a cross-functional team. • Strong analytical and critical thinking skills to assess situations and develop effective solutions. • Effective verbal and written communication skills, with the ability to convey complex information clearly. For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information: California: Colorado: Hawaii: New Jersey: New York: Washington: About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers Apply tot his job