Medical Appointment Setter & Outreach Coordinator
This is a remote position.We are looking for a detail-oriented Medical Appointment Setter & Outreach Coordinator to support healthcare outreach and appointment scheduling. This role focuses on contacting medical practices, validating provider information, and coordinating qualified appointments through structured outreach processes.The ideal candidate is comfortable with outbound calls, organized documentation, and maintaining clear communication while managing scheduling details and follow-ups with healthcare providers.
Key Responsibilities
• Research and generate qualified provider leads using public databases and online resources
• Verify provider information including specialty eligibility, contact details, and office hours
• Conduct outbound calls to medical practices following provided scripts
• Schedule appointments based on availability and internal booking guidelines
• Capture accurate appointment details including provider information and notes
• Confirm scheduled appointments and coordinate updates with the internal team
• Ensure providers receive correct meeting links or call details before appointments
• Maintain accurate lead records, call notes, and appointment tracking in CRM systems
• Record appointment times accurately based on Pacific Time
• Provide timely updates regarding appointment status and scheduling changes
Requirements
• Experience in appointment setting, outbound calling, or healthcare outreach preferred
• Strong phone communication skills with a professional and confident tone
• Ability to follow structured outreach scripts and internal processes
• Comfortable using CRM tools, calendars, lead lists, and documentation systems
• Strong attention to detail and accuracy when recording information
• Ability to manage schedules across time zones
• Strong organizational and time management skills
• Reliable internet connection and quiet remote work environment
Benefits
• Remote work
• Supportive team environment
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