Master Tech-Line Virtual Appliance Technician (Remote)
About the position
The Master Tech-Line Virtual Appliance Technician at Whirlpool Corporation is responsible for delivering exceptional technical support for the installation, diagnosis, and repair of major appliances across Whirlpool's family of brands. This remote role involves multi-channel interactions, including voice, chat, email, and video calls, while ensuring quality and interaction objectives are met. The technician will also engage in cross-functional communication to enhance the customer experience.
Responsibilities
• Reading and understanding wiring diagrams, tech sheets, and technical literature.
,
• Providing technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances.
,
• Providing detailed information on new or emerging issues to Quality and Engineering teams.
,
• Identifying and communicating business and content gaps for continuous improvement efforts.
,
• Working for extended periods of time at a desk.
,
• Conversing using a headset provided by the company.
,
• Learning through direct instruction and self-study.
,
• Handling company confidential information.
Requirements
• High School Diploma or GED.
,
• 3+ years appliance repair experience.
,
• 2+ years of technical support experience in electrical, thermodynamic, or mechanical operations for major appliance diagnostics and repairs.
Nice-to-haves
• Some experience with installation, diagnostics, or repairs of Major Appliances.
,
• Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering.
,
• Excellent communication (oral and written) and organizational skills.
,
• A basic understanding of how to leverage numerous and different technologies.
,
• Customer Service Experience and/or Call Center Operations.
,
• Knowledge of continuous improvement and/or lean principles.
Benefits
• Remote work flexibility from anywhere in the US.
,
• Provided office equipment other than the PC (desk, chair, lighting).
,
• Working cell phone for multi-factor authentication.
Apply Now
The Master Tech-Line Virtual Appliance Technician at Whirlpool Corporation is responsible for delivering exceptional technical support for the installation, diagnosis, and repair of major appliances across Whirlpool's family of brands. This remote role involves multi-channel interactions, including voice, chat, email, and video calls, while ensuring quality and interaction objectives are met. The technician will also engage in cross-functional communication to enhance the customer experience.
Responsibilities
• Reading and understanding wiring diagrams, tech sheets, and technical literature.
,
• Providing technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool's family of brands of major appliances.
,
• Providing detailed information on new or emerging issues to Quality and Engineering teams.
,
• Identifying and communicating business and content gaps for continuous improvement efforts.
,
• Working for extended periods of time at a desk.
,
• Conversing using a headset provided by the company.
,
• Learning through direct instruction and self-study.
,
• Handling company confidential information.
Requirements
• High School Diploma or GED.
,
• 3+ years appliance repair experience.
,
• 2+ years of technical support experience in electrical, thermodynamic, or mechanical operations for major appliance diagnostics and repairs.
Nice-to-haves
• Some experience with installation, diagnostics, or repairs of Major Appliances.
,
• Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering.
,
• Excellent communication (oral and written) and organizational skills.
,
• A basic understanding of how to leverage numerous and different technologies.
,
• Customer Service Experience and/or Call Center Operations.
,
• Knowledge of continuous improvement and/or lean principles.
Benefits
• Remote work flexibility from anywhere in the US.
,
• Provided office equipment other than the PC (desk, chair, lighting).
,
• Working cell phone for multi-factor authentication.
Apply Now