Marketing & Retail Associate

JETSET Pilates is a pioneering franchise in the fitness industry, offering Modern Pilates classes and fitness products. The Marketing & Retail Associate will play a crucial role in supporting ecommerce and studio marketing, ensuring operational excellence across the franchise network.ResponsibilitiesOwn and manage the retail@ inbox, including order issues, tracking requests, and customer inquiriesCoordinate with vendors and fulfillment partners to resolve issues and ensure timely follow-upMaintain a high-quality, on-brand customer experience across all communicationsMonitor order flow, fulfillment status, and tracking updates within ShopifyMaintain product listings, SKUs, and inventory levelsSupport product launches and merchandising updatesTrack purchase orders, custom merchandise orders, and delivery timelinesFollow up with vendors on production status and shipping confirmationsMaintain a centralized tracker of all open orders and timelinesSupport new studio setup across platforms including Google Business, Apple Maps/Connect, and other listing platformsConduct ongoing audits of studio listings to ensure accuracy, quality, and brand consistencySupport field marketing team in studio QA and readinessMaintain organized marketing assets and ensure accessibility across teamsSupport content updates and organization within Delightree LMS and franchisor CRMEnsure franchise-facing materials are current, consistent, and easy to usePull and maintain monthly Shopify and inventory reports for accounting and leadershipSupport light digital marketing reporting including campaign summaries and performance trackingAssist in monitoring organic social media performanceTrack and monitor media placements across marketsProvide on-site support for brand content shoots when neededAssist in execution of marketing initiatives at the studio levelSkills1–3 years of experience in marketing, ecommerce, operations, or related fieldHands-on experience with ShopifyExperience working with LMS and/or CRM systems (Delightree or similar preferred)Strong proficiency in Google Sheets / Excel and data organizationExcellent organizational, communication, and time management skillsExperience supporting multi-location or franchise businesses is a plusBenefits75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance optionsUp to 4% match to 401(k) planFlexible fitness & wellness membershipPaid time off and company holidaysA culture that values innovation, ownership, and excellenceOpportunity to support and scale a fast-growing premium fitness brandExposure to cross-functional teams and franchise operationsAbility to build structure and processes in a high-growth environmentCompany OverviewJETSET Pilates delivers a streamlined, effective way to strengthen your body, elevate your mindset, and connect with a strong community. It was founded in 2010, and is headquartered in Miami Beach, Florida, USA, with a workforce of 11-50 employees. Its website is https://jetsetpilates.com.



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