Managing Director, Europe

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.We’re hiring a Managing Director, Europe to lead our European operations, overseeing all aspects of financial, operational, and customer performance in the region. This role is a critical driver of Pattern’s continued success in Europe and will report directly to our Chief International Officer. The ideal candidate brings proven experience managing P&L, operations, and high-performing teams in a fast-paced, international ecommerce environment. This includes ensuring customer satisfaction, managing financial performance, overseeing fulfillment and logistics, and leading a cross-functional team. You will be accountable for executing business strategies that enhance productivity, operational efficiency, and partner value in the Europe market. This is a full-time role and will work in Pattern’s office in Soho, London. What is a day in the life of a Managing Director, Europe? Lead Pattern’s ecommerce operations in EuropeOwn and manage the P&L for the regionEnsure fulfillment and logistics operations meet service-level agreements (SLAs)Partner with global and regional leadership to align business strategiesLead and mentor the European team to drive performance and engagementIdentify and execute growth and partnership opportunities in the European marketEnsure the highest levels of operational efficiency and effectiveness across all ecommerce activitiesEnsure compliance with internal policies and local regulationsChampion a culture of excellence, innovation, and continuous improvement What will I need to thrive in this role? Bachelor’s degree or aboveMinimum 10 years of management experience (experience in a European company preferred)Strong track record of P&L ownership and decision-making in ecommerce or logisticsProven ability to lead cross-functional teams and manage customer relationshipsStrong communication and executive presenceAnalytical mindset with a creative, problem-solving approachHigh adaptability and comfort in a fast-moving environment Additional Information What is the team like?You will report to the Chief International Officer. You will work collaboratively across every function within the organisation and work closely with stakeholders in the U.S.Sounds great! What’s the company culture?We are looking for individuals who are:Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritises the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.Team of Doers - Someone who is a part of a team of doers uplifts team members and recognises their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.What is the hiring process?- Initial phone interview with Pattern’s talent acquisition team- A series of Focus interviews with Pattern’s executive leadership team- Top GradingFinal interview- Professional reference checks- Executive review- OfferWhy should I work at Pattern?Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:- 28 days Holiday (increasing to 32 with each year of service)- Competitive salary- RSU’s (Restricted Stock Units)- Hybrid working- Private Medical Insurance- Free breakfast and snacks in the office- Enhanced Pension Scheme- Nursery Scheme- Enhanced Maternity and Paternity leave and pay- Regular company socialsPattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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