Manager, Technical Services

Manager, Technical Services Location: US RemoteWho are we? Medicine moves too slow. At Velsera, we are changing that. Velsera was formed in 2023 through the shared vision of Seven Bridges and Pierian, with a mission to accelerate the discovery, development, and delivery of life-changing insights. Velsera provides software and professional services for: AI-powered multimodal data harmonization and analytics for drug discovery and development IVD development, validation, and regulatory approval Clinical NGS interpretation, reporting, and adoption With our headquarters in Boston, MA, we are growing and expanding our teams located in different countries! What will you do? Engage with our client base to ensure best in-class client experience while also deepening our relationships with key stakeholders in our client portfolio with a hands-on approach Drive and prioritize voice of customer by inter-departmental collaboration to bring the VOC to product development Collaborate with sales counterparts on accelerating account expansions and renewals as well as identify renewal risks and implement remediation plans Develop scalable processes to gain efficiencies in workflows and report out with appropriate KPIs Manage and mentor your high performing teams Cross-collaborate and ensure teams are trained to handle new onboarding procedures Act as hiring manager when expanding your teams Develop and train Clinical Service team members Review and manage customer satisfaction results Overall responsibility for customer feedback QMS process RequirementsWhat do you bring to the table? MS with 3+ years of experience or Ph.D. in Biology, Bioinformatics, Computational Biology, Computer Science or related fields PMP certification a plus Understanding and skills in analyzing next-generation sequencing data, qPCR, and a strong biology background Experience in clinical laboratory setting with deep understanding of clinical reporting Strong track record of improving operations and data driven decision making Personal initiative and ability to effectively lead a team. Excellent communication skills and ability to learn and work independently when necessary High energy and inquisitive and strong attention to detail What do we offer? Velsera stands for a stimulating atmosphere where you can grow your capabilities in an open company culture. We want you to do the work you feel great at, or that you would like to become great at. You’ll work for a mission driven organization that is making a true difference in the scientific and healthcare space. Next to that, we offer competitive salaries including: A full-suite of industry leading benefits (list by location) Remote work flexibility If you feel like this could be the next big thing for you, make sure you’re not going to miss out and have a chat with us! BenefitsOur core values People first. We create collaborative and supportive environments by operating with respect and flexibility to promote mental, emotional and physical health. We practice empathy by treating others the way they want to be treated and assuming positive intent. We are proud of our inclusive diverse team and humble ourselves to learn about and build our connection with each other. Patient focused. We act with swift determination without sacrificing our expectations of quality. We are driven by providing exceptional solutions for our customers to positively impact patient lives. Considering what is at stake, we challenge ourselves to develop the best solution, not just the easy one. Integrity. We hold ourselves accountable and strive for transparent communication to build trust amongst ourselves and our customers. We take ownership of our results as we know what we do matters and collectively we will change the healthcare industry. We are thoughtful and intentional with every customer interaction understanding the overall impact on human health. Curious. We ask questions and actively listen in order to learn and continuously improve. We embrace change and the opportunities it presents to make each other better. We strive to be on the cutting edge of science and technology innovation by encouraging creativity. Impactful. We take our social responsibility with the seriousness it deserves and hold ourselves to a high standard. We improve our sustainability by encouraging discussion and taking action as it relates to our natural, social and economic resource footprint. We are devoted to our humanitarian mission and look for new ways to make the world a better place. Velsera is an Equal Opportunity Employer: Velsera is proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information

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