Manager, Technical Consulting

Job Description: • Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development • Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture • Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals • Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team • Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues • Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning • Drive operational rigor through forecast planning, workload balancing, and continuous process improvement • Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org • Make judgment calls in ambiguous situations where no process or precedent exists and help others learn to do the same • Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement Requirements: • 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership • 2-3 years of experience managing individual contributors and owning team outcomes • Proven success in balancing hands-on project work with people leadership and internal operations • Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows • Ability to assess and guide technical solution design and bring clarity to ambiguity • Strong people management and coaching skills, with experience developing ICs and driving accountability • Cross-functional collaboration experience with Post Sales Teams, Product, Engineering, Sales, and CX • Exceptional communication skills • Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment Benefits: • 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support to NYC or SF (as needed) • Pet insurance • Offers Equity • Offers Commission Apply tot his job