Manager, Support Engineer

Manager, Support Engineer, Rescale, Inc., Draper, UT Responsibilities: Provide technical support to customers using the Rescale platform by applying expertise in high performance computing, simulation applications, cloud computing, networking, and other technologies.Resolve customer support requests through email ticketing system and live support chat.Develop best practice recommendations through testing and benchmarking. Escalate bugs and platform issues to HPC, engineering and product teams. Create documentation and tutorials for platform features and HPC applications. Requirements: Master’s degree in mechanical engineering, computer engineering, or relatedfield and 5 years of experience with computer-aided engineering software and high performance computing. Must also possess: 5 years of experience with computational fluid dynamics or finite element analysis5 years of experience with setting up, executing, and interpreting results from high-performance computing simulations in an engineering discipline such as computational fluid dynamics or finite element analysis3 years of experience with configuring, troubleshooting, testing, and optimizing a high performance computing Linux environment3 years of experience with creating automated computing tools such as shell scripts to streamline the execution and processing of large numbers of batch compute jobs 3 years of experience with providing technical support 3 years of experience with cloud computing and Linux systems administration. Must successfully complete competency-based interview. Fully remote position.Expected salary range is $101,462.00-$150,000.00/year. To apply, send resume [email protected]

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