Manager, Strategy & Ops - Customer Care (Remote)
About questhealth.com In the age of the ‘Quantified Self,’ we track everything from steps to reps to calories to beats – nudging small strides that can make a big difference. And while biometrics matter, the next wave of self-measurement are biomarkers – what’s going on inside – like complete blood count, vitamin levels, inflammation, presence of antibodies and infections. Tests that used to require a doctor's visit can now be purchased online. In the fall of 2022, Quest Diagnostics, a legacy B2B healthcare powerhouse and the world’s leading provider of diagnostic information services, re-launched its consumer website as questhealth.com to meet the growing demand for consumer-initiated testing. This e-commerce platform, now operated by Quest Consumer Inc. (a subsidiary of Quest Diagnostics), has helped to diversify Quest’s offerings, catering to the evolving needs of today’s modern consumer. questhealth.com enables convenient, affordable access to lab work and serves a greater purpose of inspiring and empowering people to have more control over their health journey. Consumer testing has become a billion-dollar industry, bolstered by a slew of venture-backed players. But unlike these start-ups, Quest provides the same test hospitals use without a doctor's visit. Leveraging the latest HealthTech and MarTech, we stand apart by providing clinical-grade results straight to your device, in the same time it takes others to put a kit in the mail. How We Operate At Quest, we’re agents of change. We are a dedicated and insulated business within the enterprise. We are the growth engine of the company, charged to think fast, act faster and break the mold. We move at the speed of a start-up while standing on the shoulders of a giant. By design, we don't all have healthcare experience, but miles of consumer and product experience. We are defining the future of human data science. So, at our core, questhealth.com starts with technology and ends with the user…and find incredible ways to connect the two. The business development team focuses on identifying and building relationships with third parties to improve the questhealth experience as well as bringing the power of Quest to other consumer brands. What we believe • We believe in a results-driven workplace. All that matters are results. We measure success by output, not input. • We believe in a virtual workplace. To get the best talent we need to cast the widest net. We hire from anywhere in the US. Technology allows us to come together without always being together. But when we do meet up IRL -- we make the very most of it. • We believe in a diverse workplace. Come as you are and come with a point of view. High performing teams require diversity of thinking – reflected through unique identities, cultural, styles and personal experiences we love to celebrate. Overview of Position This position will support the Strategy & Operations, Customer Care, Sr. Manager in the Consumer Initiated Testing (CIT) Team. They will work closely with all members of the CIT Operations Team to ensure a seamless customer journey for B2B Partners and questhealth.com: • Engage with the broader CIT Team as well as the Quest Diagnostics Teams to set up Partner accounts, troubleshoot, and ensure positive customer experiences. • Act as the main point of contact for top tier Partners, leading the onboarding and ramp up processes. • Standard account management and client relationship management duties will be required. Apply tot his job