Manager, Strategic Account Manager - Remote - Healthcare - Specialty Pharmacy
Description: • The Senior Account Manager cultivates and maintains AssistRx’s relationship with our Pharmaceutical manufacturing partners. • In this role, you'll be working with pharmaceutical executives (Associate Director and above) on a daily basis to ensure they are receiving maximum value from iAssist’s features and services. • The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their product and is the liaison between the Pharmaceutical Brand Teams and all key AssistRx stakeholders. • Forms strategic partnership with clients by developing a working knowledge of their business goals, technical challenges and infrastructure configurations to ensure an outstanding customer experience. • Establish and maintain a role as advisor to clients and colleagues. • Present new ideas and innovations to client to upsell and enhance their products and services. • Research high-level solutions for the client. • Develop the relationship with the client through regular meetings/conference calls to review service quality and ensure they are receiving maximum benefit from iAssist’s features and benefits. • Works with Client Services to solve complex support issues effectively. • Manages the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust. • Determines most effective method of problem resolution by utilizing internal resources when necessary. • Primary point of contact for sales and service. • Participates in client quarterly reviews, attends annual Plan Of Action meetings and other travel as needed. • Plan milestones and track progress. • Effectively keeps others adequately informed by presenting information to everyone involved. Requirements: • Ability to effectively express ideas and thoughts verbally and in written form. • Exhibits good listening skills and comprehension. • Effectively keeps others adequately informed by presenting information to everyone involved. • Ability to define problems, collect data, establish facts and draw valid conclusions. • Bachelor's degree (B. A.) from four-year college or university or equivalent experience. • Minimum three years of experience working in a customer support and/or sales capacity role. • Experience working for or in Pharma. • Experience working with Pharmaceutical Brand Teams is essential. • Project Management, HUB Operations or Specialty Pharmacy Operations/Account Management strongly desired. • Technical skills a must Benefits: • Supportive, progressive, fast-paced environment • Competitive pay structure • Matching 401(k) with immediate vesting • Medical, dental, vision, life, & short-term disability insurance Apply tot his job