Manager, Sales & Customer Experience

ABOUT SLATEAt Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. | WORK HOURS, SCHEDULE, & COMPENSATION The regular work schedule will require availability to work evenings, weekends, and holidays to meet business needs. Must have the ability to travel (up to 25%). At Slate, we are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $96,000 - $120,000. Compensation may vary based on relevant experience, skills, and competencies, as well as geographic location. | WHO WE ARE LOOKING FOR Slate is looking for an enthusiastic, organized, and hard-working Manager, Sales & Customer Experience to join our growing online and in-person customer-facing sales team. This is an exciting opportunity to join a startup company and shape its future. As a supervisory member of the team, you will act as the authentic voice of Slate and lead your front-line Slate Agents, delighting customers and driving sales conversions. You will be an active participant in customers’ sales journeys, leading by example on the phone and in-person, modeling what good looks like, and holding your team accountable to your high standards. What sets the great apart from the good here isn't a skill set – it's a mentality. The ideal candidate owns outcomes, sweats the details, and genuinely cares about the people on their team and the customers they serve. | WHAT YOU GET TO DO Model the Standard: Show up as the example – engaging customers directly across all channels, demonstrating what great looks like in every interaction, and setting the bar your team measures themselves against. Sell Slate: Own the team's pipeline and conversion performance. You are accountable for results – yours and your team's, from first contact through delivery. Lead and Develop: Coach, mentor, and hold your Slate Agents accountable to a high standard. Identify what each person needs to grow and make it happen. Make Calls in the Moment: Act as the decision-maker on escalated customer issues, resolving them quickly and using them as coaching opportunities for the team. Drive the Operation: Keep the pipeline clean, the CRM accurate, and the team organized. Own team goals and report on performance with clarity. Act and Learn: Bring an entrepreneurial mindset to problem-solving – working across internal teams to resolve friction points and feeding what you learn back into how the team operates. | WHAT YOU BRING TO THE TEAM Bachelor’s or Associate’s degree is preferred, but not required given relevant and commensurate professional experience. 8+ years of proven experience in Sales or Customer Service roles, with EV knowledge and ownership experience strongly preferred. 2+ years in a supervisory or management role, with a track record of developing people and driving team performance. High-volume retail experience strongly preferred – you know what it looks like when an operation is humming and what it takes to keep it that way. Strong e-commerce fluency and comfort working across digital tools, CRM platforms, and online sales channels. Exceptional communication skills – written, verbal, and in the moment. Able to discuss technical and non-technical topics with equal ease. Highly responsive. A natural coach who gives feedback directly, consistently, and constructively – in real time and in formal settings. Experience with auto transactions is a plus, including financing, registration, and trade-ins. Integrity, transparency, and accountability – you hold yourself to the same standard you hold your team, and you're not afraid to admit when you're wrong. Resilient to change and thrives in ambiguity – comfortable making decisions without full information and building process where none exists. | PHYSICAL REQUIREMENTS Must have the ability to lift up to 35 pounds. Must have the ability to stand, walk, and perform repetitive tasks for extended periods. Must have the ability to travel (up to 25%). WHY JOIN TEAM SLATE? We’re fueled by grit, determination, and attention to detail. Slate’s start-up spirit of ingenuity and resourcefulness moves our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. Safety First Delight Customers One Team Relentless Improvement Fast, Frugal and Scrappy Respectful Collaboration Positive Legacy WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE: Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recar-talent_acquisition@slate.auto. WHY JOIN TEAM SLATE?At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.Safety FirstDelight CustomersOne TeamRelentless ImprovementFast, Frugal, and ScrappyRespectful CollaborationPositive LegacyWE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto.