Manager, Retail Platform Onboarding - Full-time
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of
everything we do and guides our every action. We strive to welcome and care for
all of our customers during their travels with us and aim to deliver an
elevated experience.
Delta is transforming into a world-class
retailer—reimagining how we sell and service flights and ancillary products to
deliver a more personalized, seamless customer experience. To achieve this
goal, Delta’s Retail strategy is to consistently offer, sell, and service
high-quality personalized products in the customer’s channel of choice.
The Enterprise Solutions Retail Platform Onboarding team
partners with internal and third-party channel teams to launch and scale modern
retailing capabilities across the enterprise. Our team operates like a Software
as a Service (SaaS) Professional Services group, supporting internal and
third-party teams as they integrate to enterprise retailing capabilities. We
serve as the bridge between business stakeholders and technical product
teams—gathering requirements, coordinating delivery, and ensuring successful
channel onboarding across the enterprise.
The Enterprise Solutions (ES) team is seeking a Manager
of Retail Platform Onboarding that will lead channel integration with
enterprise retail capabilities, enabling speed to market and flexibility for
the company.
Responsibilities:
+ Lead and develop a team of highly skilled and motivatedindividuals
+ Drive clear decisions and forward progress in ambiguous,fast‑changing, and priority‑rich environments
+ Create and execute on Delta’s Retail Onboarding roadmap
+ Streamline, influence, and support channel onboarding toexisting retail functionality to enable value for the enterprise
+ Collaborate with channels to document new functionality andcommunicate to IT delivery teams
+ Communicate progress clearly to technical and commercialleaders and teams
What you need to succeed (minimum qualifications)
+ Minimum five years of airline, retail technology orequivalent experience required
+ Strong business knowledge and technical skills with anin-depth understanding of product management
+ Capable of managing multiple projects with limitedsupervision in a fast-paced environment
+ Focused on results and can prioritize competing interestswith seemingly disparate goals
+ Uses data to quantify problems, identify trade-offs anddevelop solutions
+ Communicates in a timely, accurate and effective manner
+ Must be performing satisfactorily in present position
+ Consistently prioritizessafety and security of self, others, and personal data.
+ Embraces diverse people,thinking, and styles.
+ Possesses a high schooldiploma, GED, or high school equivalency.
+ Is at least 18 years of ageand has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
+ BA/BSor advanced degree in a process or project management discipline such asBusiness Administration, Operations Research, Finance, or Engineering
+ Prior experience leading anddeveloping a team in a commercial setting
+ Airline retailing knowledge– PNR, ticket, order, revenue management
+ Working knowledge of at leastone Delta internal or external channel preferred (Axis, OmniPro, Delta.com,SNAPP, GDS or 3 rd Party Agent application)
+ Working experience with Agileproduct management methodology
+ Data analytics and experiencebuilding performance tracking dashboards)
+ Prior experience of managinga technology vendor
Benefits and Perks to Help You Keep Climbing
Our
culture is rooted in a shared dedication to living our values – Care,
Integrity, Resilience, Servant Leadership, and Teamwork – every day, in
everything we do. At Delta, our people are our success. At the heart of what we
offer is our focus on Sharing Success with Delta employees. Exploring a career
at Delta gives you a chance to see the world while earning great compensation
and benefits to help you keep climbing along the way:
+ Competitivesalary, industry-leading profit sharing program, and performanceincentives
+ 401(k) withgenerous company contributions up to 9%
+ Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave
+ Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits
+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages
+ HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health
+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members
+ Careerdevelopment programs to achieve your long-term career goals
+ World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint
+ BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies
+ Recognitionrewards and awards through the platform Unstoppable Together
+ Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of
everything we do and guides our every action. We strive to welcome and care for
all of our customers during their travels with us and aim to deliver an
elevated experience.
Delta is transforming into a world-class
retailer—reimagining how we sell and service flights and ancillary products to
deliver a more personalized, seamless customer experience. To achieve this
goal, Delta’s Retail strategy is to consistently offer, sell, and service
high-quality personalized products in the customer’s channel of choice.
The Enterprise Solutions Retail Platform Onboarding team
partners with internal and third-party channel teams to launch and scale modern
retailing capabilities across the enterprise. Our team operates like a Software
as a Service (SaaS) Professional Services group, supporting internal and
third-party teams as they integrate to enterprise retailing capabilities. We
serve as the bridge between business stakeholders and technical product
teams—gathering requirements, coordinating delivery, and ensuring successful
channel onboarding across the enterprise.
The Enterprise Solutions (ES) team is seeking a Manager
of Retail Platform Onboarding that will lead channel integration with
enterprise retail capabilities, enabling speed to market and flexibility for
the company.
Responsibilities:
+ Lead and develop a team of highly skilled and motivatedindividuals
+ Drive clear decisions and forward progress in ambiguous,fast‑changing, and priority‑rich environments
+ Create and execute on Delta’s Retail Onboarding roadmap
+ Streamline, influence, and support channel onboarding toexisting retail functionality to enable value for the enterprise
+ Collaborate with channels to document new functionality andcommunicate to IT delivery teams
+ Communicate progress clearly to technical and commercialleaders and teams
What you need to succeed (minimum qualifications)
+ Minimum five years of airline, retail technology orequivalent experience required
+ Strong business knowledge and technical skills with anin-depth understanding of product management
+ Capable of managing multiple projects with limitedsupervision in a fast-paced environment
+ Focused on results and can prioritize competing interestswith seemingly disparate goals
+ Uses data to quantify problems, identify trade-offs anddevelop solutions
+ Communicates in a timely, accurate and effective manner
+ Must be performing satisfactorily in present position
+ Consistently prioritizessafety and security of self, others, and personal data.
+ Embraces diverse people,thinking, and styles.
+ Possesses a high schooldiploma, GED, or high school equivalency.
+ Is at least 18 years of ageand has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
+ BA/BSor advanced degree in a process or project management discipline such asBusiness Administration, Operations Research, Finance, or Engineering
+ Prior experience leading anddeveloping a team in a commercial setting
+ Airline retailing knowledge– PNR, ticket, order, revenue management
+ Working knowledge of at leastone Delta internal or external channel preferred (Axis, OmniPro, Delta.com,SNAPP, GDS or 3 rd Party Agent application)
+ Working experience with Agileproduct management methodology
+ Data analytics and experiencebuilding performance tracking dashboards)
+ Prior experience of managinga technology vendor
Benefits and Perks to Help You Keep Climbing
Our
culture is rooted in a shared dedication to living our values – Care,
Integrity, Resilience, Servant Leadership, and Teamwork – every day, in
everything we do. At Delta, our people are our success. At the heart of what we
offer is our focus on Sharing Success with Delta employees. Exploring a career
at Delta gives you a chance to see the world while earning great compensation
and benefits to help you keep climbing along the way:
+ Competitivesalary, industry-leading profit sharing program, and performanceincentives
+ 401(k) withgenerous company contributions up to 9%
+ Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave
+ Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits
+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages
+ HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health
+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members
+ Careerdevelopment programs to achieve your long-term career goals
+ World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint
+ BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies
+ Recognitionrewards and awards through the platform Unstoppable Together
+ Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
Apply Now
Apply Now
At Delta Air Lines, connection is at the heart of
everything we do and guides our every action. We strive to welcome and care for
all of our customers during their travels with us and aim to deliver an
elevated experience.
Delta is transforming into a world-class
retailer—reimagining how we sell and service flights and ancillary products to
deliver a more personalized, seamless customer experience. To achieve this
goal, Delta’s Retail strategy is to consistently offer, sell, and service
high-quality personalized products in the customer’s channel of choice.
The Enterprise Solutions Retail Platform Onboarding team
partners with internal and third-party channel teams to launch and scale modern
retailing capabilities across the enterprise. Our team operates like a Software
as a Service (SaaS) Professional Services group, supporting internal and
third-party teams as they integrate to enterprise retailing capabilities. We
serve as the bridge between business stakeholders and technical product
teams—gathering requirements, coordinating delivery, and ensuring successful
channel onboarding across the enterprise.
The Enterprise Solutions (ES) team is seeking a Manager
of Retail Platform Onboarding that will lead channel integration with
enterprise retail capabilities, enabling speed to market and flexibility for
the company.
Responsibilities:
+ Lead and develop a team of highly skilled and motivatedindividuals
+ Drive clear decisions and forward progress in ambiguous,fast‑changing, and priority‑rich environments
+ Create and execute on Delta’s Retail Onboarding roadmap
+ Streamline, influence, and support channel onboarding toexisting retail functionality to enable value for the enterprise
+ Collaborate with channels to document new functionality andcommunicate to IT delivery teams
+ Communicate progress clearly to technical and commercialleaders and teams
What you need to succeed (minimum qualifications)
+ Minimum five years of airline, retail technology orequivalent experience required
+ Strong business knowledge and technical skills with anin-depth understanding of product management
+ Capable of managing multiple projects with limitedsupervision in a fast-paced environment
+ Focused on results and can prioritize competing interestswith seemingly disparate goals
+ Uses data to quantify problems, identify trade-offs anddevelop solutions
+ Communicates in a timely, accurate and effective manner
+ Must be performing satisfactorily in present position
+ Consistently prioritizessafety and security of self, others, and personal data.
+ Embraces diverse people,thinking, and styles.
+ Possesses a high schooldiploma, GED, or high school equivalency.
+ Is at least 18 years of ageand has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
+ BA/BSor advanced degree in a process or project management discipline such asBusiness Administration, Operations Research, Finance, or Engineering
+ Prior experience leading anddeveloping a team in a commercial setting
+ Airline retailing knowledge– PNR, ticket, order, revenue management
+ Working knowledge of at leastone Delta internal or external channel preferred (Axis, OmniPro, Delta.com,SNAPP, GDS or 3 rd Party Agent application)
+ Working experience with Agileproduct management methodology
+ Data analytics and experiencebuilding performance tracking dashboards)
+ Prior experience of managinga technology vendor
Benefits and Perks to Help You Keep Climbing
Our
culture is rooted in a shared dedication to living our values – Care,
Integrity, Resilience, Servant Leadership, and Teamwork – every day, in
everything we do. At Delta, our people are our success. At the heart of what we
offer is our focus on Sharing Success with Delta employees. Exploring a career
at Delta gives you a chance to see the world while earning great compensation
and benefits to help you keep climbing along the way:
+ Competitivesalary, industry-leading profit sharing program, and performanceincentives
+ 401(k) withgenerous company contributions up to 9%
+ Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave
+ Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits
+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages
+ HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health
+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members
+ Careerdevelopment programs to achieve your long-term career goals
+ World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint
+ BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies
+ Recognitionrewards and awards through the platform Unstoppable Together
+ Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
How you'll help us Keep Climbing (overview & key responsibilities)
At Delta Air Lines, connection is at the heart of
everything we do and guides our every action. We strive to welcome and care for
all of our customers during their travels with us and aim to deliver an
elevated experience.
Delta is transforming into a world-class
retailer—reimagining how we sell and service flights and ancillary products to
deliver a more personalized, seamless customer experience. To achieve this
goal, Delta’s Retail strategy is to consistently offer, sell, and service
high-quality personalized products in the customer’s channel of choice.
The Enterprise Solutions Retail Platform Onboarding team
partners with internal and third-party channel teams to launch and scale modern
retailing capabilities across the enterprise. Our team operates like a Software
as a Service (SaaS) Professional Services group, supporting internal and
third-party teams as they integrate to enterprise retailing capabilities. We
serve as the bridge between business stakeholders and technical product
teams—gathering requirements, coordinating delivery, and ensuring successful
channel onboarding across the enterprise.
The Enterprise Solutions (ES) team is seeking a Manager
of Retail Platform Onboarding that will lead channel integration with
enterprise retail capabilities, enabling speed to market and flexibility for
the company.
Responsibilities:
+ Lead and develop a team of highly skilled and motivatedindividuals
+ Drive clear decisions and forward progress in ambiguous,fast‑changing, and priority‑rich environments
+ Create and execute on Delta’s Retail Onboarding roadmap
+ Streamline, influence, and support channel onboarding toexisting retail functionality to enable value for the enterprise
+ Collaborate with channels to document new functionality andcommunicate to IT delivery teams
+ Communicate progress clearly to technical and commercialleaders and teams
What you need to succeed (minimum qualifications)
+ Minimum five years of airline, retail technology orequivalent experience required
+ Strong business knowledge and technical skills with anin-depth understanding of product management
+ Capable of managing multiple projects with limitedsupervision in a fast-paced environment
+ Focused on results and can prioritize competing interestswith seemingly disparate goals
+ Uses data to quantify problems, identify trade-offs anddevelop solutions
+ Communicates in a timely, accurate and effective manner
+ Must be performing satisfactorily in present position
+ Consistently prioritizessafety and security of self, others, and personal data.
+ Embraces diverse people,thinking, and styles.
+ Possesses a high schooldiploma, GED, or high school equivalency.
+ Is at least 18 years of ageand has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
+ BA/BSor advanced degree in a process or project management discipline such asBusiness Administration, Operations Research, Finance, or Engineering
+ Prior experience leading anddeveloping a team in a commercial setting
+ Airline retailing knowledge– PNR, ticket, order, revenue management
+ Working knowledge of at leastone Delta internal or external channel preferred (Axis, OmniPro, Delta.com,SNAPP, GDS or 3 rd Party Agent application)
+ Working experience with Agileproduct management methodology
+ Data analytics and experiencebuilding performance tracking dashboards)
+ Prior experience of managinga technology vendor
Benefits and Perks to Help You Keep Climbing
Our
culture is rooted in a shared dedication to living our values – Care,
Integrity, Resilience, Servant Leadership, and Teamwork – every day, in
everything we do. At Delta, our people are our success. At the heart of what we
offer is our focus on Sharing Success with Delta employees. Exploring a career
at Delta gives you a chance to see the world while earning great compensation
and benefits to help you keep climbing along the way:
+ Competitivesalary, industry-leading profit sharing program, and performanceincentives
+ 401(k) withgenerous company contributions up to 9%
+ Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave
+ Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits
+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages
+ HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health
+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members
+ Careerdevelopment programs to achieve your long-term career goals
+ World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint
+ BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies
+ Recognitionrewards and awards through the platform Unstoppable Together
+ Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here
Apply Now
Apply Now