Manager Reporting Solutions

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Role Description


This role involves managing Power BI reporting and data analytics to support business decisions.



Power BI Reporting Expertise: Create and manage Power BI reports.


Transform complex data into insightful, actionable visualizations and dashboards.


Operational Reporting Experience: Deliver accurate and timely reports that drive business decisions.


Call Center Metrics Knowledge: Analyze and optimize call center performance using key performance indicators (KPIs), including first call resolution, average handle time, and customer satisfaction.


ETL/Data Analytics Background: Extract, transform, and load data from various sources to support reporting and analysis requirements.


Leadership: Responsible for people management activities including the direct management of other employees, directing, monitoring, and evaluating day-to-day workflow/quality; assessing and maintaining performance standards and measures, hiring and retention of staff, and employee discipline.



Qualifications



Education: Bachelor’s degree in Business, Information Technology, Data Science, or a related field preferred.


Experience: 5 years of reporting and/or scorecard management or related experience, including experience in a leadership role.


Experience within the financial services industry is a plus, with an understanding of industry-specific regulations and reporting needs.


Skills: Strong analytical skills, attention to detail, and excellent communication abilities.


Proficiency in data visualization tools and techniques.


Leadership: Proven ability to lead and motivate teams, manage performance, and drive results.





Company Description




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