Manager, Program Success

Catchafire brings together government, philanthropy, business, and volunteers with the goal of bridging paths to stronger communities . We have been shifting skills and resources to communities across the country for over a decade. Every day, we help communities grow stronger by listening to what they need and making sure they get those resources. We are the leading online platform for nonprofits to connect with everyday professionals -our team has helped nonprofits create over 200 million dollars in value, with over 1 million volunteer hours donated. Our purpose is simple: Bridging paths to stronger communities. Learn more at catchafire.org Unfortunately, we are unable to provide sponsorship for employment at this time. About the Role and the Department The Manager of Program Success builds and strengthens our relationships with nonprofit members, serving as a trusted subject matter expert. You will be a strong ambassador of Catchafire, drawing nonprofit leaders to our platform and helping them—and us—unlock value. You will do this in several ways: Manage the success of a portfolio of approximately 20 programs, hitting and exceeding their engagement goals. Educate & onboard our nonprofit professionals through engaging webinars, virtual and in-person workshops, 1:1 advising, and tailored support. Facilitate peer learning groups for nonprofit leaders, building community and gathering valuable feedback. Represent the nonprofit voice in internal decision-making, ensuring our offerings meet real-world needs. Bring creativity, innovation, and lived experience to elevate the Program Success team and Catchafire as a whole. Who you Are Highly organized, strategic, and able to manage multiple priorities, and energized by a fast-paced environment. Mission-driven and passionate about social impact, philanthropy, and volunteerism. A dynamic communicator who loves public speaking, teaching, and inspiring confidence in others. A relationship builder who connects authentically across diverse audiences, from executives to staff and volunteers. Results-oriented, with a demonstrated track record of setting goals and delivering outcomes that matter. Responsibilities: Plan and deliver in-person and virtual events that are executed to a high standard and that meet explicit attendance and engagement goals. Plan and deliver webinars to onboard nonprofits, delivering clear, engaging, and inspiring presentations that drive specific, measurable actions Facilitate peer learning groups to cultivate community, share best practices, and surface feedback. Serve as a Nonprofit Advisor in 1:1 consultations, giving organizations the support, guidance, and encouragement to use our resources and, in turn, to meet and exceed our engagement goals. Act as subject matter expert on one or more areas of need for nonprofits (e.g. social media, fundraising, marketing) and plan and deliver engaging, high-quality, relevant content around these. Advocate internally for nonprofit needs, helping refine projects and offerings. Travel Required (average of one 2-3 day trip within the US per month, varies seasonally) to deliver high-quality events and represent Catchafire in person. Experience: You must have: 7+ years of progressive experience specifically working for or with nonprofit organizations Deep understanding of nonprofit operations, challenges, and opportunities. Proven experience in public speaking and facilitating groups of various sizes, demographics, and experience levels. Strong analytical skills and comfort with spreadsheets and analyzing data Exceptional project management skills with the capability to manage concurrent projects and effectively prioritize multiple tasks, ensuring that short-, medium-, and long-term goals are met and exceeded Preferred experience serving as the core point of contact for partners or clients, ensuring their needs are understood and addressed. Ability to build trust, manage expectations, and deliver a high-quality experience Excellent verbal and written communication skills Demonstrated ability to work effectively with marginalized communities, including BIPOC, LGBTQ2IA+, religious minorities, and people with disabilities. Experience working in a fast-paced environment with competing priorities Demonstrated ability to self-manage while seeking timely support through clear and proactive communication Compensation & Benefits $83,000 base salary + $5,000 variable, for a total on-target earnings (OTE) of $88,000. Fully remote work environment Unlimited PTO + 50 hours of paid volunteer time Medical, dental, vision, and 401(k) Catchafire is a remote-first workplace. All roles are remote full-time (unless stated in the job description), with the expectation that the employee is willing and able to travel periodically as deemed necessary and beneficial. Catchafire is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also welcoming to any reasonable accommodations that can be made for candidates in our hiring process.