Manager, Program Management – Vendor Operations

Job Description: • Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics. • Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs. • Serve as the primary point of contact for vendor partners at the operational level, leading regular business reviews, QBRs (Quarterly Business Reviews), and critical escalations. • Identify bottlenecks, drive continuous improvement initiatives, and implement best practices across all vendor-supported workflows to maximize efficiency and quality. • Manage annual SOW renewals, ensuring alignment to operating expenses and project roadmaps. Track vendor budgets, manage invoicing processes, and ensure effective utilization of resources. • Translate internal needs into scalable vendor solutions and represent vendor operations in high-level forums to ensure cross-functional roadmaps align with operational realities. • Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment. • Collaborate cross-functionally with internal stakeholders (e.g., Product, Engineering, Policy, Finance) to ensure vendor operations are aligned with Reddit's product changes and policy updates. • Oversee internal Quality Assurance (QA) programs related to vendor output and drive corrective action plans with vendor partners. • Develop and maintain operational reports and dashboards, providing timely and accurate insights into vendor performance to senior leadership. Requirements: • 7+ years of professional experience in Operations or Vendor Management • 3+ years of experience directly managing a team of direct reports • Proven experience managing large-scale third-party vendor operations • Excellent analytical and problem-solving skills, with proficiency in data analysis and reporting (e.g., strong in SQL, advanced Excel/GSheets, or familiarity with BI tools like Tableau/Looker) • Exceptional communication and negotiation skills • Demonstrated ability to manage multiple high-priority projects simultaneously. Benefits: • Comprehensive Healthcare Benefits and Income Replacement Programs • 401k with Employer Match • Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support • Family Planning Support • Gender-Affirming Care • Mental Health & Coaching Benefits • Flexible Vacation & Paid Volunteer Time Off • Generous Paid Parental Leave