Manager, Patient Experience – PMO

Job Description: • Lead and advance patient experience strategies aligned with organizational goals and quality standards • Analyze patient feedback, satisfaction data, and experience metrics to identify trends and improvement opportunities • Partner with clinical and operational leaders to design and implement patient-centered initiatives • Oversee service recovery processes and ensure timely resolution of patient concerns • Promote a culture of empathy, accountability, and continuous improvement across the organization • Establish and manage PMO standards, tools, and methodologies to support organizational initiatives • Lead and oversee cross-functional projects from initiation through execution and closure • Ensure projects are delivered on time, within scope, and aligned with strategic priorities • Facilitate collaboration among clinical, operational, IT, and administrative stakeholders • Track project performance, risks, dependencies, and outcomes, providing regular executive-level reporting • Support change management efforts related to patient experience and operational improvement initiatives Requirements: • Bachelor’s degree in Healthcare Administration, Business Administration, Project Management, or a related field • Master’s degree preferred • Proven background in patient experience leadership within a healthcare setting • Demonstrated success managing cross-functional, enterprise-wide initiatives • Experience establishing or leading a Project Management Office (PMO) or managing complex project portfolios • Strong knowledge of healthcare operations, patient satisfaction metrics, and service excellence frameworks • Proficiency in project management tools and methodologies (e.g., Agile, Waterfall, Lean, Six Sigma) • Exceptional communication, facilitation, and stakeholder management skills • Strong analytical, organizational, and problem-solving abilities • Ability to influence without authority and navigate complex organizational structures Benefits: • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability Apply tot his job