Manager Operations (Clinical Trials, Regional Role)
Company Description Milestone One, a pioneering Site Enabling Organization (SEO), is seeking an experienced Manager Operations to lead and expand our global operational structures across clinical research sites. This key leadership position is ideal for a strategic and hands-on professional who combines operational excellence with strong people management skills. The successful candidate will be responsible for ensuring process consistency, high-quality trial execution, and ongoing improvement of operational standards across regions. Experience gained in Site Management Organizations (SMOs), especially within international or global environments, will be considered a strong asset. Job Description Key responsibilities: Lead the team in driving network growth by effectively engaging new clinics and healthcare partners. Provide leadership, regular feedback, and development opportunities for team members. Supervise the conduct of clinical trials in accordance with ICH GCP, applicable regulations, and internal procedures. Foster a culture of transparency, accountability, and high performance. Drive process optimization and standardization across all operational levels. Assess feasibility of research protocols and select the most suitable studies for clinical sites. Oversee budget negotiations, research timelines, and operational deliverables across assigned regions. Manage and support Lead Coordinators by monitoring performance and ensuring alignment with quality standards. Promote the Milestone One brand, build and maintain strong relationships with medical institutions, sponsors and CROs. Co-develop operational procedures, templates, and guidelines for medical and site teams. Supervise and support audit and inspection readiness. Qualifications Proven experience in clinical research operations management , preferably within CRO or Site Management Organizations (SMOs) . Strong leadership background with experience in team management and multi-site operations. Comprehensive understanding of ICH GCP and operational aspects of clinical trials. Excellent problem-solving, planning, and organizational skills. Outstanding interpersonal and communication abilities. Strategic mindset with a passion for process improvement and innovation. Fluent English (additional languages are an advantage). Additional Information A key leadership role in a rapidly growing, innovative Site Enabling Organization (SEO). Dynamic, international environment driven by collaboration and purpose. Opportunity to influence the development of large clinical research networks worldwide. Competitive remuneration and flexible form of employment (employment contract or B2B). Global working model built on flexibility, trust, and continuous growth.