Manager of Student Finance
The Manager of Student Finance is responsible for a portion of the overall operation and administration of financial aid programs within a sub-group of various institutions within PEC. A student centered, customer service approach is necessary for follow-up phone contact with students, requiring advanced understanding of the financial aid process. Strong performance management capabilities are required. This position requires an ability to work in a fast-paced environment with strong organizational and operational background and able to effectively manage change while working within a highly-regulated industry. This position demands a tireless focus on talent development for direct reports and staff level positions.
DUTIES & RESPONSIBILITIES
Manage a team of employees to support institutional population goals by ensuring students complete the financial aid process in a timely manner.
Provide regular coaching and feedback by delivering quarterly employee scorecards and performance appraisal reviews.
Monitor staffing levels and phone systems to ensure acceptable service levels are maintained.
Complete file review to ensure compliance with state and federal regulations.
Run reports to monitor and coordinate staffing needs and workflow.
Participate in interview and evaluation process on employees and external candidates.
Facilitate and create training for new and current employees.
Evaluate performance and coach employees while mentoring them to achieve high performance.
Facilitate weekly team meetings to inform staff about new issues and discuss any initiatives updates within regulatory area.
Communicate with key stakeholders within the University and Student Aid Solutions to ensure compliance across all departments with respect to federal and state regulations.
Develop and establish a motivational environment through team building to provide the highest level of service to all customers, both internal and external.
Increase and maintain high level of customer service to students and external and internal departments
Other duties as assigned or requested.
QUALIFICATIONS
Education & Experience
2 years of student finance experience or other related work
1 year as Lead financial aid advisor or management role
High School diploma or its equivalent required
4 years of student finance experience - Preferred
Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) - Preferred
Experience working with students in an Online environment - Preferred
SKILLS & COMPETENCIES
Excellent oral, written, and interpersonal skills, with both an employee and customer service approach.
Advanced technical skills, including Web-based applications and electronic communication.
Superior team leadership and team-building skills, as well as supervisory, performance appraisal, and staff development skills.
Ability to make complex decisions while working in a fast-paced, multi-tasking environment.
Highly approachable leader with a strong focus on employee development and engagement.
High energy leader with an ability to support a culture of continuous improvement and collaboration.
Effective at change management.
High ethical standards.
DUTIES & RESPONSIBILITIES
Manage a team of employees to support institutional population goals by ensuring students complete the financial aid process in a timely manner.
Provide regular coaching and feedback by delivering quarterly employee scorecards and performance appraisal reviews.
Monitor staffing levels and phone systems to ensure acceptable service levels are maintained.
Complete file review to ensure compliance with state and federal regulations.
Run reports to monitor and coordinate staffing needs and workflow.
Participate in interview and evaluation process on employees and external candidates.
Facilitate and create training for new and current employees.
Evaluate performance and coach employees while mentoring them to achieve high performance.
Facilitate weekly team meetings to inform staff about new issues and discuss any initiatives updates within regulatory area.
Communicate with key stakeholders within the University and Student Aid Solutions to ensure compliance across all departments with respect to federal and state regulations.
Develop and establish a motivational environment through team building to provide the highest level of service to all customers, both internal and external.
Increase and maintain high level of customer service to students and external and internal departments
Other duties as assigned or requested.
QUALIFICATIONS
Education & Experience
2 years of student finance experience or other related work
1 year as Lead financial aid advisor or management role
High School diploma or its equivalent required
4 years of student finance experience - Preferred
Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) - Preferred
Experience working with students in an Online environment - Preferred
SKILLS & COMPETENCIES
Excellent oral, written, and interpersonal skills, with both an employee and customer service approach.
Advanced technical skills, including Web-based applications and electronic communication.
Superior team leadership and team-building skills, as well as supervisory, performance appraisal, and staff development skills.
Ability to make complex decisions while working in a fast-paced, multi-tasking environment.
Highly approachable leader with a strong focus on employee development and engagement.
High energy leader with an ability to support a culture of continuous improvement and collaboration.
Effective at change management.
High ethical standards.