Manager, Managed Payroll Service
Overview
The Managed Payroll Service Manager should drive efficiency across a team of Payroll Consultants and Payroll Specialists responsible for processing timely, accurate payroll cycles as well as driving resolutions impacting payroll administrative tasks and compliance.
The Managed Payroll Service Manager will collaborate with leaders across Payroll Operations, Product, and Client Operations serving as a payroll subject matter expert to advise on key changes necessary for compliance updates and best practices.
They will approach management from a big picture perspective to identify improvement areas and partner with the Client Relationship Manager to drive client retention and strategic solutions.
Responsibilities
Lead team handling end-to-end payroll processing for clients ensuring workload balance and tool utilization to efficiently complete tasks
Monitor overall team success metrics by:
Reviewing team rates of ticket closure, CSAT, SLA Pass Rate, and QA
Identifying improvement projects (e.g. individual performance coaching, team training on certain ticket types)
Develop and expand the skill set of associates by:
Meeting with their consultants via 1x1s on a consistent basis
Leveraging these meetings to develop career plans/trajectories for their consultants
Ensuring consultants are constantly leveraging their resources to become more cross functional
Align strategic actions to business goal critical to client retention and effectively communicate potential roadblocks
Success Metrics
Pay Accuracy Percentage
Team Case Closure/Productivity
Team SLA Pass Rate
Team TSS Average
eNPS
NPS
Client Retention
This position has a salary range of $95,000 - $110,000 per annum with an incentive plan based on the achievement of individual and/or organizational performance metrics. Namely offers employees medical, dental, and vision insurance, a 401(k) plan with company match, equity, flexible spending accounts, $50,000 basic life and AD&D, free telehealthcare, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits. This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on the market location.
Namely Company Culture Highlights
Winner of Comparably's Award for Best Places to Work in New York 2021
Winner of Comparably's Award for Best Leadership Teams 2021
Winner of Comparably's Award for Best CEOs for Diversity 2021
Check us out on Comparably: https://www.comparably.com/companies/namely
About Namely
Namely is the first HR, payroll, and benefits platform employees actually love to use. People are at the center of everything we dofrom our platform to our staff. Why join us? We believe every company and every employee deserves a great workplace, supported by HR technology they use and love. Most importantly, we believe in giving you the tools you need to do the best work of your career.
We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at Namely. Your participation in the survey is completely optional and voluntary, and none of the information you provide will be considered in the hiring process or with respect to any employment decision made by Namely. Namely will have access only to anonymized data submitted through these surveys.
Apply Now
The Managed Payroll Service Manager should drive efficiency across a team of Payroll Consultants and Payroll Specialists responsible for processing timely, accurate payroll cycles as well as driving resolutions impacting payroll administrative tasks and compliance.
The Managed Payroll Service Manager will collaborate with leaders across Payroll Operations, Product, and Client Operations serving as a payroll subject matter expert to advise on key changes necessary for compliance updates and best practices.
They will approach management from a big picture perspective to identify improvement areas and partner with the Client Relationship Manager to drive client retention and strategic solutions.
Responsibilities
Lead team handling end-to-end payroll processing for clients ensuring workload balance and tool utilization to efficiently complete tasks
Monitor overall team success metrics by:
Reviewing team rates of ticket closure, CSAT, SLA Pass Rate, and QA
Identifying improvement projects (e.g. individual performance coaching, team training on certain ticket types)
Develop and expand the skill set of associates by:
Meeting with their consultants via 1x1s on a consistent basis
Leveraging these meetings to develop career plans/trajectories for their consultants
Ensuring consultants are constantly leveraging their resources to become more cross functional
Align strategic actions to business goal critical to client retention and effectively communicate potential roadblocks
Success Metrics
Pay Accuracy Percentage
Team Case Closure/Productivity
Team SLA Pass Rate
Team TSS Average
eNPS
NPS
Client Retention
This position has a salary range of $95,000 - $110,000 per annum with an incentive plan based on the achievement of individual and/or organizational performance metrics. Namely offers employees medical, dental, and vision insurance, a 401(k) plan with company match, equity, flexible spending accounts, $50,000 basic life and AD&D, free telehealthcare, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits. This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on the market location.
Namely Company Culture Highlights
Winner of Comparably's Award for Best Places to Work in New York 2021
Winner of Comparably's Award for Best Leadership Teams 2021
Winner of Comparably's Award for Best CEOs for Diversity 2021
Check us out on Comparably: https://www.comparably.com/companies/namely
About Namely
Namely is the first HR, payroll, and benefits platform employees actually love to use. People are at the center of everything we dofrom our platform to our staff. Why join us? We believe every company and every employee deserves a great workplace, supported by HR technology they use and love. Most importantly, we believe in giving you the tools you need to do the best work of your career.
We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at Namely. Your participation in the survey is completely optional and voluntary, and none of the information you provide will be considered in the hiring process or with respect to any employment decision made by Namely. Namely will have access only to anonymized data submitted through these surveys.
Apply Now