Manager IT Digital Booking
About the position
The Manager IT Digital Booking at JetBlue Airways leads a team focused on enhancing the digital booking experience, a critical revenue source for the company. This role involves strategic planning, team leadership, and collaboration with various departments to ensure the delivery of a world-class booking experience for customers. The manager is responsible for product management, operational support, and maintaining key performance metrics, while also fostering team development and engagement.
Responsibilities
Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
,
Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
,
Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview.
,
Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
,
Manage the commercial relationships where Digital Booking drives direct and indirect impact.
,
Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
,
Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
,
Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit's requirements and expectations.
,
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
,
Ensure continued accountability for product and services delivery within assigned business units and across IT.
,
Partner with other IT Managers to ensure alignment and drive efficiencies.
,
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Requirements
Bachelor's Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
,
Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
,
Three (3) years' experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies).
,
Three (3) years' experience in software development and/or production support services.
,
Three (3) years' experience with portfolio management, project delivery, and business partner management.
,
Available for moderate overnight travel (up to 35%).
,
In possession of valid travel documents with the ability to travel in and out of the United States.
,
Able to work flexible hours and be available for emergency response on short notice.
,
Must be able to pass a pre-employment drug test.
,
Must be legally eligible to work in the country in which the position is located.
Nice-to-haves
Master's Degree in Computer Science, Computer Engineering or related discipline.
,
Experience managing a budget.
,
Experience Managing a full project or initiative, including presenting recommendations to senior leadership.
,
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies.
,
Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy.
Benefits
401K Plan
,
Employee Discount
,
Health Insurance
,
Performance bonuses
,
Restricted stock units
,
Access to healthcare benefits
,
Short-term and long-term disability coverage
,
Basic life insurance
,
Free space available travel on JetBlue
Apply Now
The Manager IT Digital Booking at JetBlue Airways leads a team focused on enhancing the digital booking experience, a critical revenue source for the company. This role involves strategic planning, team leadership, and collaboration with various departments to ensure the delivery of a world-class booking experience for customers. The manager is responsible for product management, operational support, and maintaining key performance metrics, while also fostering team development and engagement.
Responsibilities
Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
,
Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
,
Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview.
,
Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
,
Manage the commercial relationships where Digital Booking drives direct and indirect impact.
,
Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
,
Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
,
Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit's requirements and expectations.
,
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
,
Ensure continued accountability for product and services delivery within assigned business units and across IT.
,
Partner with other IT Managers to ensure alignment and drive efficiencies.
,
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
Requirements
Bachelor's Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience.
,
Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
,
Three (3) years' experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies).
,
Three (3) years' experience in software development and/or production support services.
,
Three (3) years' experience with portfolio management, project delivery, and business partner management.
,
Available for moderate overnight travel (up to 35%).
,
In possession of valid travel documents with the ability to travel in and out of the United States.
,
Able to work flexible hours and be available for emergency response on short notice.
,
Must be able to pass a pre-employment drug test.
,
Must be legally eligible to work in the country in which the position is located.
Nice-to-haves
Master's Degree in Computer Science, Computer Engineering or related discipline.
,
Experience managing a budget.
,
Experience Managing a full project or initiative, including presenting recommendations to senior leadership.
,
Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies.
,
Exposure to JetBlue's IT disciplines and interdependencies and business units and how their needs drive IT strategy.
Benefits
401K Plan
,
Employee Discount
,
Health Insurance
,
Performance bonuses
,
Restricted stock units
,
Access to healthcare benefits
,
Short-term and long-term disability coverage
,
Basic life insurance
,
Free space available travel on JetBlue
Apply Now