Manager, Instructional Design and Training
About the position
Responsibilities
• Produce and maintain training development and delivery plans, cost estimates, and a resource leveling plan.
• Track labor actuals for your team's activities, managing to scope and budget.
• Stay abreast of software release and deployment project schedules, scope changes, and dependencies that may impact your team and their content, and proactively escalate risks.
• Coordinate with ops engineering teams to ensure correct software versions are installed in training labs.
• Coach your team members in developing content outlines, scripts, and storyboards.
• Maintain clear and timely communication on project status with you and internal customers.
• Manage the quality review process.
• Provision training labs and schedule training sessions.
• Facilitate an engaging and welcoming virtual classroom environment.
• Act as passionate advocates for the end user experience by partnering with engineering, Product Owners, UX, documentation, and customer support teams.
• Post recordings and supporting materials to the customer experience portal.
• Maintain training satisfaction metrics and produce reports for trainers and stakeholders; proactively adjust materials and teaching techniques based on metrics.
• Audit online training content and provide usage reports.
• Monitor and address issues reported by learners or stakeholders.
• Participate in weekly team, program, and project calls, clearly communicating your team's status, needs, scope changes, and any risks/blocking issues.
• Occasionally lead by example by stepping in as an individual contributor to fill any short-term resource gaps that arise.
Requirements
• 3+ years' leading training and instructional design teams in telecommunications or IT environments.
• Experience working in SDLCs, and awareness of different project management approaches and how to best manage your team's productivity within them.
• Experience implementing and administering Learning Management Systems.
• Hands-on experience developing and delivering conceptual and functional instructional content (samples highly desired).
• Bachelor's degree (concentration in adult education/learning, instructional design, or technical communication preferred, but not required).
• Learning & Development-related certifications are appreciated, but not required (for example, CPLP, CPTM, etc.).
Nice-to-haves
• Experience training 9-1-1 authorities, ECC, and/or telco operations staff highly desirable.
• Proficiency in Office 365, including Microsoft Power Point, Excel, Word, and SharePoint (or similar applications).
• Proficiency using JIRA, ClickUp, Monday, MS Project Server (or similar tools) for project management and staff planning.
• Familiarity with Next Generation Core Services, ESInets, i3, and impacts on state authorities, PSAPs, Originating Service Providers and the public.
• Familiarity with containerized cloud platforms, Unix/Linux OSs, Kubernetes, and/or network monitoring and publish-subscribe messaging protocols.
Apply Now
Apply Now
Responsibilities
• Produce and maintain training development and delivery plans, cost estimates, and a resource leveling plan.
• Track labor actuals for your team's activities, managing to scope and budget.
• Stay abreast of software release and deployment project schedules, scope changes, and dependencies that may impact your team and their content, and proactively escalate risks.
• Coordinate with ops engineering teams to ensure correct software versions are installed in training labs.
• Coach your team members in developing content outlines, scripts, and storyboards.
• Maintain clear and timely communication on project status with you and internal customers.
• Manage the quality review process.
• Provision training labs and schedule training sessions.
• Facilitate an engaging and welcoming virtual classroom environment.
• Act as passionate advocates for the end user experience by partnering with engineering, Product Owners, UX, documentation, and customer support teams.
• Post recordings and supporting materials to the customer experience portal.
• Maintain training satisfaction metrics and produce reports for trainers and stakeholders; proactively adjust materials and teaching techniques based on metrics.
• Audit online training content and provide usage reports.
• Monitor and address issues reported by learners or stakeholders.
• Participate in weekly team, program, and project calls, clearly communicating your team's status, needs, scope changes, and any risks/blocking issues.
• Occasionally lead by example by stepping in as an individual contributor to fill any short-term resource gaps that arise.
Requirements
• 3+ years' leading training and instructional design teams in telecommunications or IT environments.
• Experience working in SDLCs, and awareness of different project management approaches and how to best manage your team's productivity within them.
• Experience implementing and administering Learning Management Systems.
• Hands-on experience developing and delivering conceptual and functional instructional content (samples highly desired).
• Bachelor's degree (concentration in adult education/learning, instructional design, or technical communication preferred, but not required).
• Learning & Development-related certifications are appreciated, but not required (for example, CPLP, CPTM, etc.).
Nice-to-haves
• Experience training 9-1-1 authorities, ECC, and/or telco operations staff highly desirable.
• Proficiency in Office 365, including Microsoft Power Point, Excel, Word, and SharePoint (or similar applications).
• Proficiency using JIRA, ClickUp, Monday, MS Project Server (or similar tools) for project management and staff planning.
• Familiarity with Next Generation Core Services, ESInets, i3, and impacts on state authorities, PSAPs, Originating Service Providers and the public.
• Familiarity with containerized cloud platforms, Unix/Linux OSs, Kubernetes, and/or network monitoring and publish-subscribe messaging protocols.
Apply Now
Apply Now