Manager I, Implementation

Description: SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: Job Summary: The Manager I, Implementation is a key member of the Fulfillment Implementation team and will lead a team of people responsible for delivering solutions through Fulfillment, our web-based portal. Responsibilities include building, developing, and maintaining a highly productive and skilled team of resources focused on delivering technical integration solutions to our customers. Strong interaction with designers, development, technology, and support teams will be required. Essential Responsibilities / Duties Supervise assignments of delivery resources to implementation projects Manage a global team of Software Engineers, focused on delivery and growth Regularly perform 1:1s with employees, conducts performance reviews and career development discussions Provide feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables, and coaches direct reports regularly Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations Provide mentoring and work direction for team resources, as needed Partner with Technology, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery Provide feedback and work on the development and maturity of internal implementation processes (staffing, delivery, escalations, prioritization, etc.) Minimum Requirements Bachelor’s degree; or equivalent combination of experience and education 3-5 years relevant experience with demonstrated direct or indirect leadership experience Excellent organizational skills and written/oral communication skills, especially at various levels in an organization Data driven with experience developing and using metrics to make business decisions Experience developing processes and managing projects in a technology-based service organization desired Preferred Experience Experience leading a team and achieving goals without direct authority over personnel Demonstrated experience in completing IT or Service implementation projects preferred Knowledge of supply chain, the retail industry and EDI preferred Previous demonstrated management experience preferred Experience working with JIT and Agile delivery Location: This role is remote in the Philippines. What We Offer: At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is: PHP 1,538,500.00 - PHP 2,461,600.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices. Commitment to our Employees: At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.